Fulfillment Manager

Randstad Global Capability Center; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading consulting firm in Hyderabad is seeking a Mid-Senior HR professional to build relationships with internal teams and ensure compliance with SLAs. The ideal candidate should have 4-9 years of experience, excellent organizational and communication skills, and proven management abilities. Responsibilities include managing escalations, tracking candidate statuses, and overseeing onboarding processes.

Qualifications

• 4 – 9 years of related experience.
• Experience presenting to C-level executives.
• Must be detail-oriented with a concern for quality.

Responsibilities

• Build and maintain relationships with CRMs and internal teams.
• Ensure compliance with SLAs and manage job order escalations.
• Track candidate status and monitor onboarding processes.

Skills

Proficient with Google Docs

Excellent communication

Interpersonal skills

Organizational skills

Strong management skills

Job description

Overview

• Building and maintaining working relationships with CRMs, VMOs and internal RD sales and recruiting teams, with the goal of growing the business relationship.
• Facilitating and streamlining communications with the CRMs, VMOs and internal RD sales and recruiting teams to ensure excellent delivery and compliance with contract requirements. Attending and representing RD on all supplier calls with CRMs/VMOs.
• Reviewing and interpreting job orders received from CRMs/VMOs in order to identify requirements for front office/applicant tracking system, and communicating with CRMs/VMOs to ensure requirements are met.
• Serving as the escalation point for job order distribution and response within various sales and recruiting teams.
• Serving as a quality assurance function by rejecting candidate submissions that do not meet requirements, and making final decisions on the submission of candidates to CRMs or VMOs based upon submittals made to the Fulfillment Manager by the recruiting team(s).
• Ensuring compliance with contracted SLAs, rules of engagement and rates, with responsibility for avoiding/reducing financial penalties. Occasional attendance at quarterly business reviews.
• Negotiating bill rates/exceptions with VMO.
• Preparing client bids for contract labor programs in conjunction with client services.
• Tracking and documenting orders, postings, candidate status, submissions and onboarding of new hires.
• Monitoring the onboarding process for new hires.

Work Experience:

• 4 – 9 years of related experience

Knowledge, Skills, and Abilities

• Proficient with Google Docs, Sheets, Slides etc.
• Proven ability to maintain various complex reports in a timely manner.
• Experience presenting to C-level executives
• Excellent communication, interpersonal and organizational skills
• Demonstrated experience managing large, complex accounts or projects
• Experience describing and documenting project or client requirements
• Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Strong management skills based on several years of experience, including people development and team building
• Superior consulting, leadership, management, interpersonal and mentoring skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Human Resources Services, IT Services and IT Consulting, and Business Consulting and Services