Front Office Supervisor - Six Senses Fort Barwara

InterContinental Hotels Group; Chauth ka Barwara; On-site; INR 350,000 - 650,000; Full time

Job summary

Six Senses Fort Barwara seeks a Front Office Supervisor to oversee daily operations, ensuring smooth check-ins, guest satisfaction, and seamless coordination of arrivals, billing, and VIP handling.

The role emphasizes maintaining Six Senses’ luxury standards, staff training, and a proactive approach to guest feedback and service excellence.

Qualifications

• High school diploma or equivalent with 2+ years in hotel operations.
• Hospitality diploma/degree from a recognized hospitality school preferred.
• Proficiency in MS Office and familiarity with hotel systems (POS, PMS, CRM).
• Fluent in English, strong guest-service orientation.

Responsibilities

• Review arrivals/departures and plan next day activities; coordinate stays and billing.
• Manage special guests, VIPs and groups with attention to details.
• Ensure rooms are inspected pre-check-in for cleanliness and readiness.
• Implement guest recognition programme and maintain service quality.

Skills

Hospitality experience

English fluency

MS Office

POS/PMS/CRM systems

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS

PMS

CRM platforms

Job description

Duties and Responsibilities

As Front Office Supervisor, I willassume full responsibility for theefficientoperation in the following:

• Review arrivals and departures to plan for the next day’s activities.Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.


• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.


• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.


• Implement and maintain guest recognition program.


• Assist in scheduling, training and providing feedback to Front Office Receptionist.


• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.


• Ensure all equipment of the department is kept clean and in good working condition.


• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.


• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.


• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.


• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six SensesFort Barwara.It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.