Front Office Supervisor / Associate

Acacia Hotel & Spa Candolim; Calangute; On-site; INR 223,200 - 334,800; Full time

Job summary

Acacia Hotel & Spa Candolim in Goa seeks a Front Desk Supervisor/Associate to manage guest experiences and daily operations. Responsibilities include check-ins/check-outs, staff training, and ensuring high service quality.

The ideal candidate has over 1 year of experience in hospitality and possesses strong communication skills. Benefits include working in a vibrant environment along with career development opportunities.

Qualifications

• 1+ years of hospitality or customer service experience.
• Ability to work under pressure with attention to detail.
• Positive, customer-focused attitude.

Responsibilities

• Greeting visitors and managing check-ins/check-outs.
• Training and mentoring front desk staff.
• Ensuring smooth daily operations.

Skills

Strong communication skills

Interpersonal skills

Computer skills (PMS systems)

Tools

PMS systems like Opera

Job description

A Front Desk Supervisor/Associate acts as the primary point of contact for guests, managing check‑ins/check‑outs, resolving issues, and handling inquiries to ensure a positive experience. Supervisors additionally train staff, create schedules, and oversee daily operations, while both roles focus on delivering high‑quality customer service, managing bookings, and maintaining accurate records.

Front Desk Associate Responsibilities

• Guest Service: Greeting visitors, handling check‑ins/check‑outs, and managing inquiries with a professional demeanor.
• Reservations & Billing: Managing bookings, processing payments, and ensuring accurate billing for guest accounts.
• Information Management: Maintaining front desk records, updating room availability, and coordinating with housekeeping/maintenance.
• Problem Solving: Addressing guest complaints and needs efficiently.

Front Desk Supervisor Responsibilities

• Team Leadership: Training, mentoring, scheduling, and evaluating front desk staff.
• Operational Oversight: Ensuring smooth daily operations, monitoring lobby flow, and handling escalations.
• Compliance & Reporting: Ensuring adherence to health, safety, and brand standards; overseeing night audit functions.
• Performance Management: Acting as a role model and maintaining high service standards.

Required Skills and Qualifications

• Experience: Previous hospitality or customer service experience (1+ years).
• Skills: Strong communication, interpersonal, and computer skills (e.g., PMS systems like Opera).
• Competencies: Ability to work under pressure, attention to detail, and a positive, customer‑focused attitude.

Interested Candidate may share their updated resume on [e-mail].