Front Office Executive - The Hoxton Bengaluru City

SmartRecruiters, Inc.; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

The Hoxton Bengaluru City is seeking a Front Office Executive to welcome guests and manage arrivals, departures and room allocations with warmth and efficiency.

You will build connections, handle inquiries, and upsell hotel facilities while promoting the brand's vibrant, guest-centric atmosphere.

Knowledge of Opera Cloud or similar PMS is preferred; prior front office experience and excellent communication skills are expected.

Qualifications

• Hospitality mindset with guest-first approach.
• Excellent verbal and written communication.
• Ability to remain calm and professional under pressure.
• Willingness to upsell hotel facilities and services.
• Team player who fits The Hoxton vibe.

Responsibilities

• Deliver a warm, friendly welcome to every guest.
• Manage arrivals, departures and room allocations.
• Build genuine connections and anticipate guest needs.
• Handle inquiries and feedback with a solutions-focused attitude.
• Know the hotel, neighbourhood and city to provide recommendations.
• Promote facilities and experiences and upsell where appropriate.

Skills

Front Office experience

Guest services

Communication skills

Upselling

Positive attitude

Opera Cloud knowledge

Tools

Opera Cloud

Job description

• Full-time
• Job-Category: Rooms
• Job Type: Permanent

Company Description

We are looking for a Front Office Executiveto join our dynamic team for The Hoxton Bengaluru City.

The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India's Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market.

Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India's "Silicon Valley", a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London!

The hotel will feature 149 bedrooms in a variety of The Hoxton's well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton's unique meeting & events concept

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

Job Description

What you'll do...

• Deliver a warm, friendly and memorable welcome to every guest, creating a first impression that reflects The Hoxton's personality and style.
• Manage guest arrivals, departures and room allocations efficiently while ensuring accuracy in all Front Office procedures.
• Build genuine connections with guests, anticipating their needs and creating personalised experiences throughout their stay.
• Handle guest enquiries, requests and feedback with confidence, professionalism and a solutions-focused attitude.
• Maintain an excellent knowledge of the hotel, local neighbourhood and city to provide recommendations and enhance the guest experience.
• Promote hotel facilities, restaurants, bars and experiences while identifying opportunities to upsell rooms and services.

Qualifications

What we're looking for...

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience in Front Office or Guest Services within a hotel environment is preferred.
• Knowledge of Opera Cloud or similar Property Management Systems.
• Excellent communication skills with a confident, friendly and professional approach.