Front Office Executive

Redback IT Solutions Private Limited; Vellore; On-site; INR 180,000 - 320,000; Full time

Job summary

Redback IT Solutions Private Limited is seeking a diligent Front Desk/Receptionist to greet visitors, handle calls, manage appointments, and maintain accurate visitor logs at our Vellore facility.

You will coordinate with internal teams to provide information, process mail and deliveries, and ensure payments and records are handled correctly. The role requires clear communication and a professional attitude to support smooth daily operations.

Qualifications

• Good communication skills and basic computer knowledge are required.
• Professional attitude and the ability to manage front desk operations efficiently.

Responsibilities

• Process guest check-ins and verify identity and payment details.
• Assign rooms and issue keys as per procedures.
• Maintain visitor logs and front desk records; answer calls.
• Coordinate with internal teams for guest requests and information.
• Balance daily cash and prepare reports, including closing procedures.
• Ensure the reception area is clean, organized, and secure.

Skills

Good communication

Basic computer literacy

Job description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Key Responsibilities:

• Welcome and greet visitors in a professional manner
• Answer and direct phone calls efficiently
• Manage appointments, meetings, and schedules
• Maintain visitor logs and front desk records
• Handle incoming and outgoing mail and deliveries
• Provide accurate information to clients and visitors
• Coordinate with internal teams for smooth operations
• Ensure the reception area is clean and organized

Key Requirements:

• Good communication skills, basic computer knowledge, professional attitude, and ability to manage front desk operations efficiently.