Assistant Manager - Outlet

PULLMAN; Chennai; On-site; INR 280,000 - 360,000; Full time

Job summary

Pullman Chennai Anna Salai seeks a hotel operations professional to lead guest service in our dining outlets. You will ensure seamless guest experiences from arrival to departure, manage inventories, and drive up-selling to meet revenue targets.

The role requires at least 1 year of relevant experience, a hotel management degree, and English proficiency; MS Office skills are essential for daily reporting and presentations.

Qualifications

• Degree in Hotel Management or any other graduate.
• Additional certification in Food & Beverage will be an advantage.
• Good reading, writing and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Ensures guests are well looked after from arrival to departure.
• Establishes good relations with guests and fosters loyalty.
• Takes part in inventories and manages stocks under responsibility.
• Increases outlet revenue through upselling and suggestive selling.
• Monitors outlet costs and implements cost-control actions without compromising quality.
• Ensures strict adherence to company hotel policies on bill settlement.
• Organizes the work for the team and briefings with kitchen staff.
• Maintains guest history and VIP recognition during service.
• Supports back-of-house areas to maintain hotel standards.
• Trains the team in product knowledge and guest service excellence.

Skills

English proficiency

Multilingual ability

Guest service

Team coordination

Education

Hotel Management degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the meal
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Takes part in inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve the team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the point of sale is prepared to a high standard in order for:
  • Taking guests' orders
  • Equipment is used correctly
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
• Checks the quality, speed and overall efficiency of the team/waiting staff.
• Ensures that the Back of the house service areas are maintained as per the hotel standards.
• Supervises the team's sales attributes
• Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
• Makes efforts to train the team in up-selling and suggestive selling techniques
• Helps increase guest loyalty through quality of service
• Consistently review the VOG report to enhance guest experience

Qualifications

• Degree in Hotel Management/ any other graduate
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 1 year of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities