FandB Executive

Pullman Hotels & Resorts; Chennai; On-site; INR 223,000 - 312,000; Full time

Job summary

Pullman Chennai Anna Salai seeks an Outlet Operator to coordinate and supervise daily outlet activities, ensuring service standards and smooth opening/closing as per SOPs. You will assist in supervising junior team members and delivering guest orders accurately.

You should have at least 1 year of relevant experience and good English; knowledge of local languages is a plus. Responsibilities include taking reservations, handling guest feedback, maintaining HACCP standards, and supporting peak-time

Qualifications

• Limited to basic food and beverage operations knowledge inferred from role.
• English language proficiency required.
• MS Office tools literacy expected.
• Cultural awareness and guest service orientation are valued.

Responsibilities

• Coordinate and assist in opening/closing duties per standards.
• Supervise junior team members and casual labor.
• Record and manage reservations, confirm via phone/email.
• Take and deliver food and beverage orders per guest needs.
• Upsell and promote food and beverage offers.
• Maintain service standards and food safety (HACCP).
• Handle guest complaints tactfully and report incidents.
• Assist other outlets during peak times.

Skills

English communication

MS Excel

MS Word

MS PowerPoint

Language skills

Education

Secondary/High school education

Tools

MS Office

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Outlet Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 1 year of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities