Duty Manager

Pullman Hotels & Resorts; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Pullman Chennai Anna Salai invites an experienced Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, ensure service excellence, and coordinate with other departments to deliver seamless hospitality experiences.

The role requires strong leadership, communication, and problem solving under pressure, with a focus on upselling, billing accuracy, and smooth night audit procedures. Join a luxury hotel that values initiative and growth.

Qualifications

• Strong leadership and staff supervision skills.
• Excellent communication and customer service abilities.
• Results and service oriented with attention to detail.
• Ability to multi-task in high pressure environments.

Responsibilities

• Conduct daily briefings and ensure information is relayed to team.
• Supervise staff to deliver high quality service and meet standards.
• Review and improve front desk workflows and procedures.
• Analyze rate variance and control room revenue; approve discounts.
• Coordinate with Front Office Manager on guest services and operations.
• Document guest issues using the logbook and maintain records.
• Oversee shift handovers and sign media where required.
• Collaborate with other departments for smooth operations.
• Provide management presence and address guest needs tactfully.
• Assist Guest Relations with greeting and checking in/out guests.
• Inspect front and back of house for cleanliness and order.
• Ensure frontline staff apply marketing techniques to maximize sales.
• Monitor billing instructions and resolve discrepancies.
• Manage full house situations and relocations during overbooking.
• Oversee On-Call Valet Desks and driveway operations.
• Enforce safety, security and loss control policies; manage emergencies.

Skills

Leadership

Communication

Training

Customer contact

Detail oriented

Multi-tasking

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as requiredregarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest creditand act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

Qualifications

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful& high-pressure situations

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities