Front Office Associate

Radisson Hotel Group; Ranchi; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Hotel staff discounts

Global & local perks

Job summary

Radisson Hotel Group is seeking a Front Office professional to support the smooth running of the front office, ensuring guest journeys meet the highest standards. You will work with colleagues to maximize guest satisfaction, deliver timely tasks, and support department strategies while developing your skills within a culture of growth.

As part of the front office team, you will promote the company values, maintain inventory, and ensure compliance with policies and audits, contributing to

Qualifications

• Experience in front office operations within hospitality.
• Adaptability to varying service environments is essential.
• Pro-active with a hands-on approach and ownership mindset.
• Passion for the hospitality industry and delivering guest satisfaction.
• Ability to manage tasks ensuring on-time delivery and results.
• Creative problem solving with recommendations for guests.
• Personal integrity and excellence in a fast-paced setting.
• Strong communication and listening skills across teams.
• Good IT skills and familiarity with hotel systems.
• Ability to collaborate at all levels within the department; positive demeanor.
• Openness and ability to handle priority shifts and demanding situations.
• Opera PMS experience is preferred.

Responsibilities

• Support smooth running of the front office and guest journey at a high standard.
• Handle duties and tasks in a timely, professional manner.
• Collaborate with colleagues to maximize guest satisfaction and resolve inquiries.
• Support strategies and objectives of the front office in assigned areas.
• Develop skills and knowledge aligned with growth and performance culture.
• Collaborate with Head of Department to maintain inventory, targets and performance.
• Build and maintain effective relationships, promoting company culture and values.
• Ensure compliance with legislation and audit requirements.

Skills

Front office experience

Adaptability

Hands-on attitude

Hospitality passion

Task ownership

Creative problem solving

Integrity

Communication skills

IT skills

Team collaboration

Positive personality

Prioritization

Opera PMS experience

Tools

Opera Experience

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Qualifications

• Experience in front office
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
• Opera Experience

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.