FRONT OFFICE ASSOCIATE

Radisson Collection; Ranchi; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Global & local perks

Job summary

Radisson Blu Hotel Ranchi is seeking a Front Office professional to ensure seamless guest journeys and uphold Radisson standards. You will support daily operations, resolve guest inquiries, and collaborate with departments to boost satisfaction and comfort.

The role emphasizes a proactive, guest-centric approach, adaptability to changing service environments, and strong communication. Join a brand offering growth, development, and inclusive standards across locations.

Qualifications

• Experience in front office operations within hospitality.
• Ability to adapt to changing service environments.
• Pro-active hands-on approach to tasks and guests.
• Passion for hospitality and guest satisfaction.
• Strong communication and listening skills are essential.
• Good IT skills for front desk software and systems.
• Opera experience is an asset for property management.

Responsibilities

• Support and assist in the smooth running of the front office department, ensuring guest journey and experience meet high standards.
• Perform duties in a timely, professional manner as assigned by the Head of Department.
• Collaborate with colleagues to maximize guest satisfaction and resolve enquiries promptly.
• Support front office strategies and own assigned areas of responsibility.
• Develop skills and knowledge to align with growth and performance expectations.
• Maintain inventory and ensure productivity targets are met across front office.
• Build relationships with stakeholders while promoting company culture and values.
• Ensure compliance with legislation and audit readiness through proper documentation.

Skills

Experience in front office

Adaptability

Pro-active hands-on

Hospitality passion

Strong communication

IT skills

Opera Experience

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Qualifications

• Experience in front office
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
• Opera Experience

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.

Hotel Information

• Hotel Name: Radisson Blu Hotel Ranchi