Front Office Assistant

Kaaiser Australian Education; Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

Kaaiser Australian Education in Delhi is looking for a Front Office Assistant to be the first point of contact for visitors and manage front desk operations. The ideal candidate should possess a Bachelor's degree and at least 2 years of relevant experience, demonstrating strong communication skills and proficiency in office software. Responsibilities include managing communications, coordinating office activities, and generating reports. This role supports Kaaiser’s commitment to excellent customer service and operational efficiency.

Qualifications

• Minimum 2 years of experience in a similar role.
• Strong knowledge in front office management and customer service.
• Experience in handling office communication and coordination.

Responsibilities

• Manage and oversee all front desk activities to ensure efficiency.
• Coordinate interviews, university visits, and open days.
• Maintain attendance records and manage appointments.

Skills

Interpersonal and communication skills

Proficiency in MS Outlook

Problem-solving skills

Multitasking

Customer service orientation

Education

Bachelor's degree in any discipline

Tools

MS Office

CRM systems

Job description

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global Group (which includes Cialfo, BridgeU, and Explore), Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

As we scale across India, we are investing in building a high-quality, high-performing B2B channel partner ecosystem to drive sustainable and predictable growth.

This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

About This Role

As a Front Office Assistant, you will be the first point of contact for visitors and callers, representing the company in a professional and welcoming manner. Your role involves handling front desk responsibilities, managing communications, coordinating office activities, and ensuring smooth administrative operations. The ideal candidate should have a strong interest in working with people, be highly motivated, result oriented, quick learner, able to work independently and able to deliver satisfactory results.

What You Will Be Doing

• Strategize, execute, and communicate front office operations and their overall impact with stakeholders.
• Manage and oversee all front desk activities to ensure efficiency and professionalism.
• Handle all inbound and outbound calls, maintaining detailed records of communications.
• Perform daily checks on office telephone numbers and report issues to service providers or maintenance personnel.
• Maintain records of all incoming and outgoing couriers, ensuring proper documentation and handover.
• Supervise housekeeping and office maintenance, coordinating staff for office and stationery requirements.
• Prepare and send daily reports on walk‑ins, web inquiries, phone calls, and visits by university representatives to designated senior management.
• Maintain attendance records and follow up on leave and medical submissions.
• Coordinate interviews, university visits, open days, admission weeks, fairs, visa workshops, and pre‑departure orientations.
• Ensure accurate and timely data entry and management in the CRM system.
• Schedule and manage appointments for management and office staff.
• Send reminders for upcoming appointments and commitments.
• Generate and submit daily, weekly, and monthly work reports to designated officers.

About You

• Qualifications:
  • Bachelor's degree in any discipline.
• Experience:
  • Minimum 2 years of experience in a similar role.
  • Strong knowledge and proven experience in front office management and customer service.
  • Experience with handling office communication, coordination, and administration tasks.
• Skills:
  • Strong interpersonal and communication skills, with a professional and friendly demeanour.
  • Proficiency in MS Outlook, MS Office, and online communication tools.
  • Strong internet search skills to retrieve information as required.
  • Ability to multitask and work efficiently under pressure.
  • Strong problem‑solving and decision‑making skills.
  • Ability to communicate effectively with internal teams, students, and external stakeholders.
  • A positive, welcoming attitude to enhance visitor and caller experience.
• Qualities:
  • Highly motivated and result‑oriented.
  • Customer‑focused approach with a passion for providing excellent service.