Front Line Manager - Insurance - P&C Underwriting 4C

1401 Genpact India Pvt. Ltd.; Hyderabad; Hybrid; INR 1.800.000 - 3.200.000; Vollzeit

Zusammenfassung

Genpact Ltd. in India seeks a Front Line Manager for Insurance - P&C Underwriting to lead process delivery and drive operational excellence across underwriting operations.

You will manage teams, monitor SLA/KPI, and build strong client relationships with Canadian stakeholders to ensure quality and timely policy issuance. You will oversee hiring decisions, support knowledge transfer during transitions, and mentor staff while upholding regulatory compliance and risk controls in a fast-paced

Qualifikationen

• Bachelor's degree in Actuarial Science, Economics, Finance or Risk Management and Insurance.
• Master's in Statistics.
• Certifications listed (AIC, AINS, CPCU, Guidewire) are required or preferred.

Aufgaben

• Lead process delivery across P&C Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.
• Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives.
• Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives.
• Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders.
• Oversee quality control for policy issuance and endorsements, ensuring turnaround time and accuracy standards.
• Facilitate knowledge transfer during process transitions and support training initiatives for new joiners and existing staff.
• Approve hiring and redeployment requests, manage queue performance, and lead RCA efforts for escalations with a focus on problem-solving and error-proofing.

Kenntnisse

People leadership

P&C underwriting

SLA/KPI management

Ausbildung

Bachelors - Actuarial Science

Bachelors - Economics

Bachelors - Finance

Bachelors - Risk Management and Insurance

Masters - Statistics

Certifications Associate in Claims (AIC) - The Institutes (USA)

Associate in Insurance (AINS) - Intecap

Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)

Guidewire Associate Certification – InsuranceSuite 10.0 Analyst - Guidewire

Guidewire Certified Associate- InsuranceSuite Analyst - Elysium Academy

Tools

Guidewire

Jobbeschreibung

Front Line Manager - Insurance - P&C Underwriting

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Lead process delivery across P&C Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.


• Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives.


• Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives.


• Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders.


• Oversee quality control for policy issuance and endorsements, ensuring compliance with turnaround time and accuracy standards.


• Facilitate knowledge transfer during process transitions and support training initiatives for new joiners and existing staff.


• Approve hiring and redeployment requests, manage queue performance, and lead RCA efforts for escalations with a focus on problem-solving and error-proofing.

Qualifications

• Bachelors - Actuarial Science


• Bachelors - Economics


• Bachelors - Finance


• Bachelors - Risk Management and Insurance


• Masters - Statistics


• Certifications Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA)


• Associate in Insurance (AINS) - IntecapIntecap


• Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)


• Guidewire Associate Certification – InsuranceSuite 10.0 Analyst - GuidewireGuidewire


• Guidewire Certified Associate- InsuranceSuite Analyst - Elysium AcademyElysium Academy

Dispute Litigation, Fraud Management, Operational Risk Assessment, People Leadership, Property & Casualty Insurance, Regulatory Compliance Management, Underwriting Language English (Required) Language Proficiency - English (OVERALL - Proficient - C2) Additional Job Location - Job Type Regular Master Skill List - Insurance - P&C Underwriting Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter


• Make an impact – Help global enterprises solve business challenges that matter


• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead


• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day


• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.