Front Line Manager - F&A - I2C 4B

1401 Genpact India Pvt. Ltd.; Kolkata District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Genpact invites applications for a Front Line Manager - F&A (I2C) based in India. You will oversee cash collections, dispute management, and governance across country/regional levels.

The role emphasizes team leadership, process improvement, and driving key metrics to meet targets. The ideal candidate has strong AR/ARCS experience, fluent English, and professional certifications, with a track record in finance operations and Lean Six Sigma projects.

Qualifications

• Bachelor's degree in finance or accounting or commerce or economics.
• ACCA or CIMA certification preferred or equivalent.
• Strong Excel skills and relevant financial frameworks.

Responsibilities

• Balance cash related to collections and dispute management.
• Interact with end customers via calls and emails to collect past due amounts.
• Meet monthly/quarterly/yearly collections targets.
• Manage country/regional stakeholder relationships via email and calls.
• Lead governance meetings at country/region levels and mentor the team.
• Identify and drive Lean Six Sigma process improvements.
• Ensure timely communication with internal departments for issue resolution.
• Monitor metrics like Days to Collect and collection efficiency.

Skills

Accounting

Accounts Receivable

AR Collections

ARM

Data Analytics

Data Visualization

Lean Six Sigma

People Leadership

English Proficiency

Education

Bachelor's in Finance/Accounting/Commerce/Economics

ACCA / CIMA Certifications

Excel Certification

Job description

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Balance Cash related to collections and dispute management, implement & enforce to strategy.

Interaction with end customers via Calls and Emails for collecting past due amount.

Meeting collections numbers/targets (monthly/ quarterly/ yearly).

Customer and Country/Regional Stakeholder Relationship Management through e‑mail and conference calls.

Dispute Balancing related to invoice, cash and collection issues.

Lead and participate in conference calls with Country / Regional Financial Managers.

Participate in governance meetings at country / region level.

People management: ensure team members are meeting the deliverables and keep them motivated.

Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects).

Timely and effective communication with internal departments for issue resolution.

Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.

Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un‑ allocated cash and Un‑ applied cash.

Control and support all specialists in respective functions.

Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements, Analyse performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.

Drive people related agenda (target settings, appraisal process, building talents) Ensure proper backup structure and succession planning.

Training and development of the team Leading the agenda of issue solving and monthly meetings Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem.

Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance.

Certifications ACCA Qualified Accountant (ACCA) - SEGi University and Colleges SEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIIT NIIT, Certified Investment Management Analyst (CIMA) - DataTrained DataTrained, Microsoft Excel Certification - Normandale Community College Normandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP.

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership Language English, English Language Proficiency - Advanced - C1.

Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Let’s build tomorrow together.

Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.