Front Line Manager - F&A - I2C

Genpact Ltd.; Kolkata District, Paschim Bardhaman, Durgapur; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Genpact in Kolkata invites applications for an Order to Cash professional with 7+ years of experience in OTC operations and end-to-end cash collection processes. You will drive dispute resolution, governance meetings, and stakeholder relation management from a busy, office-based team.

The role requires strong leadership, customer interaction via calls/emails, and a focus on achieving monthly/quarterly collections targets. Shift is US hours; work from office in Kolkata.

Qualifications

• B.com / BBA graduates are eligible.
• Min. 18 months of experience in Cash apps/Billing is required.

Responsibilities

• Balance cash related to collections and disputes, enforce strategy.
• Interact with end customers via calls and emails for collecting past due amounts.
• Meet collections targets (monthly/quarterly/ yearly).
• Lead and participate in governance meetings with Country/Regional Financial Managers.
• Lead the team to ensure deliverables and motivation.
• Identify operational improvements & drive Lean/Six Sigma projects.

Skills

OTC operations

Cash applications

Billing

End-to-end process

Education

B.Com / BBA

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions. we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Order to cash role

Work location: Kolkata(Only work from office)

Shift: (US) 5:30 PM to 3:30 AM

Experience- 7 & above years experience in OTC operations with in depth knowledge of end to end order to cash cycle.

Responsibilities:

• Balance Cash related to collections and dispute management, implement & enforce to strategy.
• Interaction with end customers via Calls and Emails for collecting past due amount.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.
• Dispute Balancing related to invoice, cash and collection issues.
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level.
• People management: ensure team members are meeting the deliverables and keep them motivated.
• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Timely and effective communication with internal departments for issue resolution
• Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.
• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.
• Control and support all specialists in respective functions.
• Analyse different processes KPIs from Customer Relationship Management system or provided by Process Control to guarantee SLAs or propose process improvements,
• Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.
• Drive people related agenda (target settings, appraisal process, building talents)
• Ensure proper backup structure and succession planning.
• Training and development of the team
• Leading the agenda of issue solving and monthly meetings
• Review escalation tickets, assisting the team when either they cannot fulfil SLAs or have any problem.
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level.

Qualifications we seek in you

• B.com / BBA graduates are eligible
• Min. 18 months of experience in Cash apps/ Billing is required.

Why join Genpact?

• Be a transformation leader -Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.