Front Desk Receptionist

Epidermia Aesthetic Solutions; Navi Mumbai; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Yearly Paid & Sick Leaves

Employee discounts and store credit

Leave encashment

Job summary

Derma MD Clinics in Thane is seeking a Front Desk Executive to manage the daily front desk operations, appointment scheduling, and patient inquiries, ensuring a smooth client journey from consultation to post-treatment care.

The role requires 2–3 years in clinic management or customer-facing roles, with strong English and Marathi/Hindi communication, proficiency with CRM and clinic software, and a polished, courteous demeanor.

Qualifications

• 2–3 years in clinic management or customer-facing roles in beauty/healthcare.
• Strong English and Marathi/Hindi communication.
• Familiarity with CRM systems and clinic software.
• Highly organized, detail-oriented, and able to multitask.
• Basic computer skills including MS Office and Excel.

Responsibilities

• Greet clients and manage check-ins, consultations, and appointment scheduling
• Answer calls and respond to patient queries
• Manage incoming leads via calls, WhatsApp, and digital platforms with timely follow-ups
• Maintain treatment schedules, doctor calendars, and client records in clinic software/CRM
• Handle billing, petty cash, and expense records
• Oversee clinic floor and appointment queue
• Book appointments using Clinic ERP software (training provided)
• Coordinate with dermatologists and therapists for smooth operations
• Ensure stock management and timely procurement of supplies
• Assist in pricing, packages, and promotional offers
• Track clinic KPIs, feedback, and client satisfaction

Skills

Excellent communication

Multilingual (English, Hindi, Marathi)

CRM software experience

Clinic scheduling

MS Excel

Education

HSC Passed

Tools

Clinic ERP software

CRM systems

Job description

Role: Front Desk Executive

Location: Derma MD Clinics, Hiranandani Estate, Thane

Requirements: Immediate Joining | Onsite Role

About Derma MD Clinics:

At Derma MD Clinics, we combine the science of dermatology with the art of aesthetics. Led by a team of dermatologists and skin experts, we offer advanced, evidence-based skin and hair treatments powered by cutting-edge technologies and medical-grade products. Our clinics are designed to provide a premium, personalized experience to each client, with a strong focus on safety, transparency, and long-term skin health.

We are now expanding our team and looking for a Front Desk Executive who brings both operational acumen and a flair for client-centric hospitality.

Role Overview:

As a Front Desk Executive, you will play a pivotal role in the day-to-day functioning of our clinic. You will be responsible for overseeing administrative and basic clinical operations, ensuring a seamless client journeyfrom consultation to post-treatment care. This is a dynamic, hands-on role that combines scheduling, client communication, team coordination, and service promotion.

Key Responsibilities:

• Greet clients and manage check-ins, consultations, and appointment scheduling
• Answer calls and respond to patient queries
• Manage incoming leads through calls, WhatsApp, and digital platforms; ensure timely follow-ups
• Maintain treatment schedules, doctor’s calendars, and client records using clinic software/CRM
• Handle billing, petty cash, and expense records
• Manage the clinic floor and appointment queue
• Book appointments using Clinic ERP software (training provided)
• Coordinate with dermatologists and therapists for smooth clinic operations
• Ensure stock management, inventory tracking, and timely procurement of clinic supplies
• Assist in developing and managing pricing packages, service plans, and promotional offers
• Track clinic KPIs, feedback, and client satisfaction metrics
• Maintain a polished, professional, and warm presence at the front desk

Candidate Requirements:

• Minimum 2–3 years of experience in clinic management, medical front desk, or customer-facing roles in the beauty/healthcare/wellness industry
• Strong communication and interpersonal skills; fluent in English and Hindi/Marathi
• Familiarity with CRM systems or clinic software preferred
• Highly organized, detail-oriented, and comfortable with multitasking
• Basic computer skills including MS Office and Excel
• A passion for skincare, aesthetics, and wellness is a strong advantage
• Ability to handle confidential information with professionalism and discretion

Minimum qualification: HSC Passed

Working Hours and Schedule:

• Full-time position
• 9-hour day shift
• One weekly off (weekday only)

Benefits:

• Yearly Paid & Sick Leaves
• Employee discounts and store credit points
• Leave encashment

Additional Information:

We are looking for someone who is committed to long-term employment, has a pleasant personality, and excels in communicating with people. If you have a smiling face and a friendly demeanor, we’d love to hear from you!

Join us and be part of a dynamic team dedicated to excellent skincare service!