Front Desk Associate

WeWork India; Delhi; On-site; INR 279,000 - 469,000; Full time

Job summary

WeWork India is seeking a Front Desk/Community associate to welcome members and visitors, manage inquiries, and oversee the Community bar. You will handle check-ins, access control, and digital product support while maintaining a tidy front desk and coordinating events.

The role emphasizes creating a vibrant, collaborative community, supporting members with services, and liaising with security and IT teams as needed.

Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech-savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community

Responsibilities

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.
• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.
• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.
• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.
• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.
• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.
• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Skills

Customer service

Front desk management

Communication skills

Multitasking

Tech-savvy

Job description

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork. Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles and Responsibilities:

Front Desk Management:

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations:

• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control:

• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management:

• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support:

• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.

Administrative Tasks:

• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement:

• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Experience and Qualifications:

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech-savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community

Equal Opportunity Employer:

WeWork India is an Equal Opportunity and Aff…? Wait the actual is: We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing competitive compensation, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.