FRENCH LANGUAGE EXPERTS

Guideline Inc; Mumbai; Presencial; INR 450 000 - 800 000; Tempo integral

Resumo da oferta

Guideline Inc. in Mumbai is seeking a Customer Service Executive – French Language to handle visa process queries and provide bilingual support (French and English). The role targets candidates with French B2 level and at least 6 months’ experience; freshers with French B2 are welcome.

You will work in 24/7 rotational shifts, 5 days a week, with 2 rotational off days. Documentation and records updates are part of daily tasks, and interaction with customers should aim for high satisfaction.

Qualificações

• French B2 level mandatory
• Minimum 6 months experience
• HSC or Graduation required

Responsabilidades

• Handle customer queries related to visa processes.
• Communicate with customers in French and English.
• Provide accurate information and assistance regarding visa-related queries.
• Resolve customer concerns professionally and ensure customer satisfaction.
• Maintain proper documentation and update customer records.

Conhecimentos

French language

Customer service

English communication

Formação académica

HSC/Graduate

Descrição da oferta de emprego

Job Details

• Position: Customer Service Executive – French Language
• Process: Visa Customer Support
• Location: Mumbai
• Language Requirement: French B2 Level (Mandatory)
• English Communication: Moderate English proficiency
• Qualification: HSC / Graduate
• Experience: Minimum 6 months
• Freshers: French B2 certified candidates are welcome!

Key Responsibilities

• Handle customer queries related to visa processes.
• Communicate with customers in French and English.
• Provide accurate information and assistance regarding visa-related queries.
• Resolve customer concerns professionally and ensure customer satisfaction.
• Maintain proper documentation and update customer records.

Interview Process

• HR Round
• Operations Round
• Versant Assessment

Shift & Work Details

• Shift: 24/7 Rotational Shifts
• Working Days: 5 Days a Week
• Week Offs: 2 Rotational Week Offs

Salary Details

• Freshers: Up to ₹4.5 LPA
• Experienced: Up to ₹8 LPA

Mandatory Documents

All educational, experience (if applicable), and identity documents must be available during the hiring process.

Who Can Apply?

• French B2 certified freshers.
• Experienced candidates with a minimum of 6 months of experience.
• Candidates with good French communication skills and moderate English proficiency.