Freight Brokerage Specialist

APM Terminals; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Maersk is seeking a proactive logistics professional to support freight brokerage operations, coordinating shipments from pickup to delivery and communicating with customers, carriers, and internal teams.

You will monitor status, manage exceptions, and maintain records in TMS systems while ensuring compliance and timely updates to stakeholders.

Qualifications

• Willingness to work night shifts and weekends as required by business operations.
• Strong communication and stakeholder management skills.
• Excellent typing speed with accuracy and attention to detail.

Responsibilities

• Coordinate and manage daily shipment and load activities from pickup through delivery.
• Communicate with customers, carriers, drivers, and internal teams to ensure timely shipment execution.
• Monitor shipment status and proactively identify potential delays or exceptions.
• Follow up with transportation partners for pickup, delivery, and status updates.
• Maintain accurate shipment and load information in TMS systems and tracking tools.
• Support load planning, carrier coordination, and shipment scheduling.
• Investigate and resolve operational issues, including delays, missed appointments, and documentation gaps.
• Ensure timely and accurate communication with customers and stakeholders.
• Review shipment information and identify discrepancies requiring follow-up.
• Maintain operational records, reports, and performance trackers.
• Follow established SOPs, escalation procedures, and compliance requirements.
• Identify opportunities to improve operational efficiency and customer experience.

Skills

Night shifts

Communication

Stakeholder management

Typing speed

Attention to detail

Coordination

Teamwork

Tools

MS Excel

TMS systems

Tracking tools

Job description

Role Overview

We are looking for a highly organized and proactive professional to support freight brokerage operations. Candidates with experience in logistics, transportation operations, supply chain, customer service, order management, shipment coordination, or similar domains are encouraged to apply. The role involves coordinating shipments, communicating with customers and transportation partners, tracking loads, resolving exceptions, and ensuring shipments move efficiently from origin to destination.

Key Responsibilities

• Coordinate and manage daily shipment and load activities from pickup through delivery.
• Communicate with customers, carriers, drivers, and internal teams to ensure timely shipment execution.
• Monitor shipment status and proactively identify potential delays or exceptions.
• Follow up with transportation partners for pickup, delivery, and status updates.
• Maintain accurate shipment and load information in TMS systems and tracking tools.
• Support load planning, carrier coordination, and shipment scheduling.
• Investigate and resolve operational issues, including delays, missed appointments, and documentation gaps.
• Ensure timely and accurate communication with customers and stakeholders.
• Review shipment information and identify discrepancies requiring follow-up.
• Maintain operational records, reports, and performance trackers.
• Follow established SOPs, escalation procedures, and compliance requirements.
• Identify opportunities to improve operational efficiency and customer experience.

We Are Looking For

• Willingness to work night shifts and weekends as required by business operations.
• Strong communication and stakeholder management skills.
• Good typing proficiency with speed, accuracy, and attention to detail.
• Good proficiency in MS Excel and other operational systems.
• Ability to coordinate with multiple parties simultaneously.
• Strong follow-up and ownership skills.
• Good understanding of shipment/order lifecycle.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making ability.
• Attention to detail and data accuracy.
• Ability to identify and elevate operational exceptions.
• Good analytical and reporting skills.
• Customer-focused approach.

Preferred Skills & Experience

• Freight / Transportation Operations
• Logistics or Supply Chain Operations
• Trucking or Carrier Operations
• Dispatch / Load Coordination
• Transportation Planning
• Customer Service in Logistics
• Order Management
• Shipment Tracking / Track & Trace
• 3PL / 4PL Operations
• Import / Export Operations
• Warehouse or Distribution Operations
• Supply Chain Coordination
• Back-office logistics support
• Rotational shift - Night Shift
• 2 - 6 Years of experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers' supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.