Customer experience Partner

APM Terminals; Tamil Nadu; On-site; INR 400,000 - 600,000; Full time

Job summary

Maersk in Chennai invites applications for a Freight Forwarding Team Member to support global shipments across ocean, air and land. You will coordinate operations, ensure accurate documentation, and uphold Maersk’s customer experience standards.

Candidates with 1–3 years in freight forwarding or logistics, knowledge of Incoterms and trade compliance, and strong communication skills are encouraged. Bachelor’s degree in Logistics or related field is preferred; proficiency in Maersk systems and MS

Qualifications

• Knowledge of Incoterms, customs procedures, and international trade regulations.
• Strong communication and negotiation skills.
• Bachelor’s degree in Logistics, Supply Chain, or related field preferred.

Responsibilities

• Shipment Coordination: Execute freight forwarding activities for ocean, air, and inland shipments. Prepare and validate shipping documentation (Bill of Lading, FCR, invoices, packing lists).
• Customer Experience & KCXI Standards: Deliver services aligned with KCXI rating standards, meeting all critical parameters without missing KPIs. Ensure proactive communication and timely updates to customers, maintaining Maersk's Customer Experience benchmarks.
• Compliance & Documentation: Adhere to global trade compliance, customs regulations, and Maersk policies. Coordinate with customs brokers and authorities for timely clearance.
• Vendor & Carrier Management: Collaborate with carriers, shipping lines, and third-party logistics providers to secure bookings and optimize costs. Monitor carrier performance and elevate service failures promptly.
• Operational Excellence: Maintain accurate shipment tracking and update Maersk systems for visibility. Identify process improvement opportunities to enhance efficiency and reduce operational costs.

Skills

Incoterms knowledge

Trade compliance

Communication skills

Negotiation skills

Maersk systems knowledge

MS Office

Education

Bachelor's degree in Logistics or related field

Tools

Maersk systems

MS Office

Job description

Job Title: Freight Forwarding Team Member

Location: Chennai, India

Department: Supply Chain Management (SCM)

Reports To: Team Lead

About Maersk: Maersk is a global leader in integrated container logistics, committed to connecting and simplifying trade for a sustainable future. We deliver end-to-end supply chain solutions that enable customers to move goods efficiently and reliably across the globe.

Role Overview:

As a Freight Forwarding Team Member at Maersk, you will play a critical role in ensuring seamless execution of freight forwarding operations for our global customers. You will manage shipments across ocean, air, and land, ensuring compliance, cost efficiency, and exceptional customer experience aligned with Maersk's standards.

Key Responsibilities:

• Shipment Coordination: Execute freight forwarding activities for ocean, air, and inland shipments. Prepare and validate shipping documentation (Bill of Lading, FCR, invoices, packing lists).
• Customer Experience & KCXI Standards: Deliver services aligned with KCXI rating standards, meeting all critical parameters without missing KPIs. Ensure proactive communication and timely updates to customers, maintaining Maersk's Customer Experience benchmarks. Act as a trusted point of contact for customers, providing proactive updates and resolving queries.
• Compliance & Documentation: Adhere to global trade compliance, customs regulations, and Maersk policies. Coordinate with customs brokers and authorities for timely clearance.
• Vendor & Carrier Management: Collaborate with carriers, shipping lines, and third-party logistics providers to secure bookings and optimize costs. Monitor carrier performance and elevate service failures promptly.
• Operational Excellence: Maintain accurate shipment tracking and update Maersk systems for visibility. Identify process improvement opportunities to enhance efficiency and reduce operational costs.

Skills & Qualifications:

• Bachelor's degree in Logistics, Supply Chain, or related field (preferred).
• 1-3 years of experience in freight forwarding or logistics operations.
• Knowledge of Incoterms, customs procedures, and international trade regulations.
• Strong communication and negotiation skills.
• Proficiency in Maersk systems and MS Office tools.
• Ability to work in a fast-paced environment and meet deadlines.

Key Competencies:

• Customer-centric mindset
• Attention to detail and accuracy
• Problem-solving and decision-making
• Collaboration and adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers' supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.