MLL - IBS Specialist

APM Terminals; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Maersk Line Limited is seeking an Import Operations professional to manage end-to-end import activities for seamless cargo clearance. You will handle customer requests, maintain key reports, and update SOPs in collaboration with frontline CX teams.

The role emphasizes data-driven process reviews and cross-team coordination to improve efficiency. The position requires strong communication, analytical abilities, and adaptability to flexible shifts, with exposure to global operations and continuous

Qualifications

• Strong communication with stakeholders across teams.
• Analytical skills for reporting and process review.
• Willingness to work in flexible shifts to meet business needs.

Responsibilities

• Handling import-related customer requests through email in a timely manner.
• Maintaining daily, weekly, and monthly operational reports with accuracy.
• Reviewing and updating SOPs to align with business requirements.
• Collaborating with CX teams via calls and emails to resolve issues and ensure smooth cargo clearance.
• Ensuring adherence to guidelines while identifying process improvements.
• Demonstrating effective communication and stakeholder management across teams.
• Using analytics for reporting, data review, and process analysis.
• Adapting quickly to new learnings, tools, and changes.

Skills

Strong communication

Analytical skills

Stakeholder management

Flexibility in shifts

Job description

The opening is for Maersk Line Limited Global team. Job Description Job Description At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The role is responsible for managing Import-related activities for Maersk Line Limited, ensuring seamless customer experience and efficient cargo clearance.

You will be Responsible for:

• Handling import-related customer requests through email communication in a timely and professional manner.
• Managing and maintaining daily, weekly, and monthly operational reports with a high level of accuracy.
• Reviewing existing process SOPs and updating them as required to ensure alignment with business requirements.
• Collaborating with Frontline Customer Experience (CX) teams through calls and emails to resolve issues and facilitate smooth cargo clearance.
• Ensuring adherence to operational guidelines while continuously identifying and implementing process improvement opportunities.
• Demonstrating strong communication skills and effectively managing stakeholders across teams.
• Utilizing analytical skills for reporting, data review, and process analysis.
• Working in flexible shifts based on business requirements.
• Adapting quickly to new learnings, tools, and process changes in a dynamic environment.

Qualifications

• Strong communication skills with the ability to manage stakeholders effectively
• Good analytical skills to handle reporting and process reviews
• Willingness to work in flexible shifts as per business requirements
• Ability to adapt quickly to new learnings and process changes

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.