Fraud Operations Analyst

Citi; Pune District; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Citi is seeking an entry-level Fraud Ops Analyst to support fraud risk policy application and loss reduction in coordination with the Fraud Operations team.

The role involves forecasting, analysis, risk assessment, and ensuring decisions follow risk/reward guidelines while maintaining ethical standards and regulatory compliance.

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years of relevant experience in a related role.
• Knowledge and experience in Fraud Investigation and Fraud claims processes.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of Banking Operations & Banking Transaction Processing platforms.
• Proficient in Microsoft Office and Access.
• Clear and concise written and verbal communication.
• Ability to remain unbiased in a diverse working environment.
• Willing to work in Rotational Shifts.

Responsabilidades

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence within guidelines under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Identify data inconsistencies and exchange information concisely.
• Assess risk in business decisions, safeguarding Citi and clients by complying with laws and policies.
• Apply professional judgment to manage day-to-day responsibilities and resolve complex issues.
• Ensure administrative processes are implemented consistently to support the area.
• Use domain expertise and analytics to deliver outputs aligned with standards and benchmarks.

Conocimientos

Analytical thinking

Communication skills

Risk assessment

Data analysis

Microsoft Office

Educación

Bachelor’s degree

Herramientas

Microsoft Office

Access

Descripción del empleo

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Independently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action. Will be responsible for decisions and outcomes within area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations.
• Support effective functioning of the business area by ensuring that administrative processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well-reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.

Qualifications

• 5+ years of relevant experience in a related role
• Knowledge and previous experience in the Fraud Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Banking Operations & Banking Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Banking Operations, Chargeback, Fraud Detection, Fraud Disputes, Fraud Investigations, Fraud Operations, Fraud Prevention.

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