Retail / Ecommerce fraud investigation

Clarity Consulting; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Clarity Consulting seeks an MAX Analyst – Fraud & Exceptions to join its Asset Protection team in India. The role focuses on triaging fraud alerts, analyzing anomalies, and conducting investigations to generate actionable insights for senior leadership.

The ideal candidate has 2–4 years in fraud/risk analytics, strong Excel/PowerPoint skills, and experience delivering fraud prevention projects, with a readiness to work US shifts on weekdays.

Qualifications

• 2–4 years in fraud/risk analytics.
• Delivered business value projects in fraud and abuse prevention space.
• Own and run projects independently.
• Knowledge of retail/fraud prevention/loss detection.
• 2–5 years total work experience; preferably Ecommerce or Retail.

Responsibilities

• Triage fraud alerts and exception queues.
• Analyze transaction anomalies and patterns.
• Conduct proactive fraud investigations.
• Build case documentation and evidence.
• Collaborate with stakeholders for resolution.
• Generate fraud reports and insights.
• Provide reporting to leadership focusing on call for action.
• Carry out one-off analysis for investigations.
• Work US shifts on Weekdays.

Skills

Fraud detection

Case management

Data analysis

Excel

PowerPoint

English communication

Root cause analysis

Education

Bachelor’s degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Tools

Excel

PowerPoint

Job description

Job Description MAX Analyst – Fraud & Exceptions – India

Area of Responsibility: Asset Protection – Fraud Detection & Investigation (RETAIL)

Key Activities / Deliverables

• - Triage fraud alerts and exception queues
• - Analyze transaction anomalies and patterns
• - Conduct proactive fraud investigations
• - Build case documentation and evidence
• - Collaborate with stakeholders for resolution
• - Generate fraud reports and insights
• - Provide reporting to give insights to senior leadership focusing on call for action
• - Carry out one-off analysis for investigations
• - Employee is expected to work in US shifts on Weekdays

Experience

• - 2–4 years in fraud/risk analytics
• - Should have delivered business value projects in fraud and abuse prevention space.
• - Demonstrated experience in owning and running projects independently
• - Knowledge of retail/ fraud prevention/ loss prevention and detection
• - 2-5 years of total work experience. The experience should include: -
• -2 + years of experience in preferably Ecommerce or Retail industry

Skills

• - Strong Fraud detection techniques and case management experience
• - Strong attention to detail
• - Documentation and compliance
• - Leverage data to identify opportunity areas. Ability to effectively communicate the
  business problem, solutions, and results through dashboards
• - Ability to process large amounts of data to derive insights and identify patterns
• - Proficient in Excel, PowerPoint
• - Intermediate to advanced statistical skills.
• - Advanced skills in Deep dive and Root cause analysis
• - Strong communication skills
• - Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats,
  and emails
• - Ability to work with stakeholders and bring a project to completion

Qualification

Bachelor’s degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce