Fraud & Dispute Analyst

Barclays; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Barclays is seeking a Fraud & Dispute Analyst in Pune to monitor customer accounts for suspicious activities, coordinate with internal teams, and implement fraud prevention strategies. The role emphasizes risk management, compliance, and collaboration with external parties where needed.

The successful candidate will analyse patterns, report findings, and drive controls to prevent fraud while aligning with regulatory requirements and Barclays Values.

Qualifications

• Strong analytical skills to identify patterns, trends and anomalies in data indicating fraud.
• Attention to detail to spot discrepancies in financial records or transactions.
• Effective communication to report findings and coordinate with stakeholders.
• Ability to think critically and creatively to prevent and detect fraud.

Responsibilities

• Monitor customer accounts for suspicious/fraudulent activities and take action.
• Collaborate with internal stakeholders and law enforcement in suspected fraud cases.
• Develop and implement fraud prevention strategies and use detection tools and technologies.
• Support risk management, compliance and customer care teams.
• Identify trends and regulatory developments related to fraud prevention and detection.
• Manage KPIs to measure effectiveness of fraud prevention operations and use data to identify improvements.
• Monitor financial transactions for potential fraud and conduct investigations.

Skills

Analytical skills

Attention to detail

Communication

Critical thinking

Job description

Embark on a transformative journey as a Fraud & Dispute Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role include:

• A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
• Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions.
• Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders.
• Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud.
  

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specifictechnical skills.

This role is based out of Pune.

Purpose of the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.

Accountabilities

• Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.