Forward Deployed Engineer

Recrew AI; Bengaluru Urban; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Recrew AI is seeking a Forward Deployed Engineer to lead AI agent deployments inside customer environments, translating complex workflows into concrete technical designs. You will own end-to-end deployments, balancing rapid delivery with security and compliance considerations.

You'll collaborate with enterprise stakeholders and product teams to tailor integrations across CRMs, voice platforms, and back-office systems, delivering measurable production outcomes and scalable delivery tooling.

Qualifications

• 5+ years of software engineering with ownership of production systems.
• Strong design fundamentals and systems thinking across stacks.
• Hands-on experience integrating LLMs into production.
• Experience building integrations across REST APIs, webhooks, ETL pipelines.
• Ability to debug and operate production systems you don\'t fully control.
• Experience working with enterprise customers or technical stakeholders.
• High-agency mindset to drive from problem to deployed solution.

Responsibilities

• Partner with enterprise customers to map workflows, define success criteria, and translate ambiguous problems into concrete technical designs.
• Build and deploy AI agents that integrate with customer systems — spanning legacy CRMs, voice platforms, email, and back-office infrastructure.
• Use spec-driven development to orchestrate fleets of agents across multiple systems.
• Own deployments end-to-end: reliability, performance monitoring, incident response, and iteration based on production data.
• Act as a technical founder within customer environments — creating playbooks and feeding learnings into the platform.
• Navigate C-suite conversations and IT architecture sessions, bridging business context and technical depth.
• Collaborate with Product and Engineering to feed customer insights back into core platform features.

Skills

Production deployments ownership

Software design fundamentals

Systems thinking

LLMs in production

Cross-system integrations

Production debugging

Enterprise customer engagement

Job description

Industry: Information Technology & Services, Computer Software

About Company

The company is an applied AI partner for forward-thinking enterprises. It combines a multi-model AI platform with local deployment teams to accelerate AI adoption.

Founded in 2025, the company operates across 35+ global markets. It delivers production-grade AI agents in weeks — even in regulated or non-English environments.

The company is Series B funded and backed by Index Ventures, Insight Partners, IVP, and Bessemer Venture Partners. Its culture is fast-paced, ownership-driven, and high-accountability.

Position Overview

As a Forward Deployed Engineer, you sit at the intersection of deep technical execution and enterprise partnership — owning AI agent deployments from first principles through measurable production outcomes. You'll work directly inside customer environments to diagnose complex operational workflows, architect integrations across legacy and modern systems, and ship AI-driven solutions that transform how enterprises operate. This role carries both the autonomy of a founder and the accountability of a production engineer.

Role & Responsibilities

• Partner with enterprise customers to map critical workflows, define success criteria, and translate ambiguous operational problems into concrete technical designs
• Build and deploy AI agents that integrate with customer systems — spanning legacy CRMs, voice platforms, email, and back-office infrastructure — within security and compliance constraints
• Use spec-driven development to orchestrate fleets of agents simultaneously, managing complex multi-system builds at speed
• Own deployments end-to-end: reliability, performance monitoring, incident response, and continuous iteration based on real production data
• Act as a technical founder within customer environments — creating playbooks where none exist and converting field learnings into platform improvements
• Navigate C-suite conversations and IT architecture sessions in the same day, bridging business context and technical depth
• Collaborate with Product and Engineering to feed customer insights back into core platform features and scalable delivery tooling

Must Have Criteria

• 5+ years of software engineering experience with demonstrated ownership of production systems
• Strong software design fundamentals and systems thinking — able to architect solutions across unfamiliar stacks and environments
• Hands-on experience integrating LLMs into production systems (prompt engineering, tool use, agent orchestration, or evaluation pipelines)
• Proven experience building integrations across heterogeneous systems and data flows (e.g., REST APIs, webhooks, ETL pipelines)
• Demonstrated ability to debug and operate production systems in environments you don't fully control
• Track record of working directly with enterprise customers or technical stakeholders, owning ambiguous problem scopes end-to-end
• High-agency mindset — able to drive from problem definition to deployed solution without waiting for perfect requirements

Nice to Have

• Prior experience in forward-deployed engineering, solutions engineering, or implementation consulting roles
• Exposure to AI agent frameworks, automation pipelines, or conversational systems (voice, chat, or email)
• Experience operating production systems in regulated or compliance-heavy enterprise environments

What We Offer

• Direct ownership of customer outcomes — your work is the difference between a failed pilot and a production system at scale
• Exposure across 35+ global markets and enterprise verticals, with a hyper-local deployment model
• Startup pace with Series B resources — backed by Index Ventures, Insight Partners, IVP, and Bessemer
• High-reward environment with significant autonomy and a clear path to shaping both product and delivery playbooks