FM Soft Services Professional

Jones Lang LaSalle (JLL); Kolkata District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Kolkata seeks a Facility Manager to oversee facility management service delivery, asset management, and operations at the client location. You will drive KPI achievement, budgets, safety, and vendor coordination to ensure uptime and compliance across building services.

The role requires strong planning, communication, and leadership to coordinate with client teams and partner organizations, delivering high standards of service.

Qualifications

• Experience in facility management operations and service delivery.
• Ability to manage budgets, KPIs, and audits.
• Strong coordination with client teams and vendors.

Responsibilities

• Oversee facility operations and maintenance per schedules.
• Act as single point of contact for FM escalations at the facility.
• Ensure safety, hygiene, and compliance across building services.
• Coordinate with CP teams on seat planning and space utilization.
• Manage vendor performance and drive continuous improvements.

Skills

Communication

Planning

Negotiation

Problem analysis

Decision making

Judgment

Client service

Adaptability

Teamwork

Presentations

IT skills

Building services

Innovation

Job description

Job Aim

Facility Manager will be responsible for managing all aspects of the facility management service delivery system in client location; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within facility alliance partner organizations and customer satisfaction.

Competencies

• Communication skills
• Planning and organizational skills
• Negotiation skills
• Problem analysis
• Decision-making
• Judgment
• Client service orientation
• Adaptability
• Team work
• Presentation skills
• Computer Knowledge
• Technical knowledge of building services
• Innovative approach at work

Responsibilities

Facility Operations:

• To ensure Facility Maintenance and Upkeep on an ongoing activity
• To act as a single point of contact for the designated facility for all FM escalations.
• Ensure Upkeep Schedule and Execution as per the schedules
• Direction of daily/Weekly work at site to the staff
• Ensure Cafeteria Management related to hygiene and food safety
• Follow Building Inspection Plan as per the process
• Govern Daily Walk around and Snag Closures
• Manage Engineering Operations as per the defined SOW s and SOPs and to ensure 100% uptime of all equipment s present in the facility
• Ensure Environment, Health and Safety practices
• Managing Client/VVIP Visits and Walkthroughs
• Managing Govt. Official Visitors
• Delivering and adhering to the agreed KPI and SLAs
• Ensure Incidents are managed and communicated as per the escalation matrix
• To Ensure Builders Co-ordination on their deliverables
• To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered
• Attending to adhoc Requirements and to assist operations manager and Client leads in all FS related internal audits and business specific external audits
• Manage IC Requests within the TAT
• Ensure Asset Management - Bonded and Non-bonded
• Ensure Stores Management
• Co-ordination with CP Team on Seat Planning
• Project Movement (Deals) - Co-ordination
• Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
• Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination
• Govern Scrap and Waste Management
• Conduct RR Programs
• Follow Business Continuity Management process
• Ensure BGC for Direct and TPV Staff
• Perform Daily/Weekly/Monthly checks
• Ensure Drop Ins and Additional Power Loads are handled as per process
• Use of Technology Tools and Operations
• Co-ordinate - Expansions, Go Lives and Decommissioning
• Fact Finding of abnormalities
• Conduct Facility Risk Assessment and Mitigation
• Perform Facility Access Management - Level 2 and Level 3 areas
• Operational requirement approvals - Photography, space blocking, Bay decoration etc.
• Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
• Should have complete knowledge functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.

Facility Reports

• Ensure Daily/Weekly/Monthly Reports are sent as per timelines
• CRM Dash Boards are sent as per timelines
• Fire Drill Reports are sent as per timelines

Service Partner - Vendor Management

• Ensure Vendor Partner Deliverables
• Ensure Monthly Performance Review and Scoring
• Ensure Service Partner Induction and Termination as per process

Compliance

• Ensure Building Statutory Compliance
• Ensure CLRA is adhered
• Ensure coordination on Cafeteria Compliance is adhered

Finance and Procurement

• Ensure Office Services, RM, Capex and Special Budgets are managed effectively
• Ensure Projections are done accurately
• Follow up for the Purchase Orders and timely completion of the work
• Ensure Governance Score and Work Completion within TAT
• Ensure Invoicing is done within the timelines
• Ensure Utilities - Projection to Invoicing are done with the timelines
• Ensure Petty Cash Management is done accurately
• Ensure Non-PO Approvals are managed effectively

Mock Drills

• Ensure Fire Drills are conducted as per the calendar
• Ensure Wellness Mock Drill are conducted as per the schedule
• Ensure CCR Mock Drill are conducted as per the schedule
• Ensure BCP Mock Drill are conducted as per the schedule

Training Development

• Ensure Direct Staff Training Development
• Ensure TPV Staff On-boarding and Training
• Ensure Cafe Staff Training and other vendor partners
• Ensure Floor Warden Training prior to Fire Drill
• Ensure TPV Fire Safety Training prior to Fire Drill

Connect Programs

• Ensure Focus Meetings/Bay Connects are conducted as per the calendar
• Ensure Workplace Connects are conducted as per the calendar
• Participate in Workplace Town Halls and provide quality inputs
• Ensure Stake Holder Connects (BU,CRM,SDL,WL Etc)
• Ensure VOCs and CCP Survey Closures

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.