Customer Support Representative

Influx; India; Remote; INR 360,000 - 600,000; Full time

Job summary

Influx is a growing startup providing customer support for brands and tech companies on-demand, 24/7, with an international team across the globe. This full-time remote role requires the ability to communicate clearly, think quickly, and empathize with customers who need help. Fresh graduates may apply.

The position is a remote, full-time role with a global client base, offering a flexible work-from-home arrangement and opportunities to grow with a fast-moving company.

Qualifications

• Fluency in English, spoken and written.
• Personal integrity and conscientiousness.
• Strong orientation on task completion, results, and strategic goals.
• Team player.
• Continuous learner.
• Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and so on).
• Have your own laptop.
• A work-from-home arrangement with some flexibility.

Responsibilities

• Answer customer questions over the phone and think on your feet, communicating clearly in writing.
• Diagnose and solve customers’ problems via phone, email, and chat.
• Communicate effectively via phone, chat, and email with customers.
• Coordinate with peers and your manager.

Skills

Fluent English

Team player

Continuous learner

Integrity

Results oriented

Tools

Google Docs

Gmail

Google Meet

Google Calendar

Job description

We’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.

Duties

• You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers.
• Diagnose and solve the customers’ problems via phone, email, and chat.
• Communicate effectively via phone, chat, and email with our customers
• Coordinate effectively with peers and your manager

Requirements

• Fluency in English, spoken and written communication.
• Personal integrity and conscientiousness.
• Strong orientation on task completion, results, and strategic goals.
• Team player.
• Continuous learner.
• Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and so on).
• Have your own laptop.
• A work-from-home arrangement, which provides some flexibility to a degree
• An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
• A set of international clients with high standards of excellence
• A growing company (and industry), which poses challenges as well as opportunities!

Fresh graduates may apply!

This is a full-time job only, 44 hours per week.

IMPORTANT NOTES:

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.