Floor Manager - General Administration

Aster DM Healthcare; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Aster DM Healthcare in Indore is seeking an experienced healthcare administration professional to coordinate interdepartmental activities, manage office functions, and support patient admission and discharge processes. You will prepare reports, assist with billing and approvals, and help ensure smooth hospital operations.

The role requires familiarity with OP, IP, ER procedures and hospital policies, plus strong communication and documentation skills to handle inquiries and maintain records.”

Qualifications

• Working knowledge of OP, IP, ER and registration procedures.
• Familiarity with hospital policies and procedures.
• Understanding of patient guidelines, rights and hospital culture.

Responsibilities

• Coordinate with departments for smooth hospital operations.
• Manage office administration, emails, and records.
• Arrange duties in wards and critical areas as needed.
• Prepare reports and returns for HA and other stakeholders.
• Assist with patient admission, discharge processes and billing.
• Support floor administration in the absence of floor manager.
• Coordinate patient lab and radiology investigations and reports.

Skills

Office administration

Interdepartmental coordination

Communication skills

Documentation management

Tools

MS Office

Job description

• Ensuring reports and returns from various departments and intimating HA.
• Arranging residents duties in the wards and critical areas.
• Coordinating with all departments for smooth functioning.
• Preparing various reports and returns for HA.
• Obtaining data and statistics from various departments to prepare presentations.
• Preparing letters and circulars for communicating.
• Taking care of office administration, monitoring mails and keeping records.
• Ensuring control of documents and safekeeping.
• Arranging for HAs meetings, coordinating OP, IP and ER registrations, appointments and billing.
• Coordinating patients laboratory and radiology investigations and reports.
• Counseling patients about admission and discharge processes and hospital processes and culture.
• Accompanying insured and corporate patients for approvals and billing.
• Resolving patients’ queries in coordination with other departments.
• Indenting material, coordinating for equipment maintenance and going on room rounds.
• Obtaining patient feedback forms, ensuring clearances for procedures and surgeries.
• Coordinating floor administration in the absence of floor manager.

Required knowledge: The job requires working knowledge of OP, IP, ER and registration procedures; knowledge of the organization’s policies and procedures is a must. Good knowledge of patients’ guidelines, do’s and don’ts and patients’ rights is expected. Knowledge of office administration and related activities are also needed for this role.