Floor Manager

Popo Ventures; Bengaluru Urban; On-site; INR 450,000 - 600,000; Full time

Job summary

POPO Global Private Limited in Bengaluru is seeking a proactive Floor Manager to oversee daily floor operations, supervise service staff, ensure guest satisfaction, and maintain service standards.

You will coordinate with kitchen teams, uphold SOPs and hygiene, manage shift briefings, and contribute to sales targets while delivering memorable dining experiences.

Qualifications

• 5–6 years of experience in restaurant or F&B operations.
• Experience as Floor Manager or Captain preferred.
• Casual dining experience advantageous.
• Graduate or Diploma in Hotel Management or related field preferred.
• Strong communication and leadership skills.
• Ability to manage teams in high-volume operations.
• Knowledge of SOPs, hygiene, billing, and guest resolution.
• Willing to work rotational shifts, weekends, and holidays.

Responsibilities

• Oversee daily floor operations during service hours.
• Supervise service staff to maintain quality and efficiency.
• Address guest queries and resolve complaints promptly.
• Manage reservations, seating, and table turnover.
• Coordinate with kitchen team for timely orders.
• Ensure SOPs, hygiene, and food safety standards.
• Brief staff before shifts and communicate targets and promotions.
• Monitor grooming, attendance, and performance.
• Assist in achieving sales targets and improving AOV.
• Monitor service issues and guest satisfaction.
• Handle billing and cash procedures per policy.
• Assist in inventory and wastage control.
• Maintain daily operational reports and elevate issues.
• Train new team members on procedures and standards.

Skills

Floor operations

Staff supervision

Guest relations

Complaint handling

Upselling

Kitchen coordination

SOP compliance

Billing and cash handling

Staff training

Problem solving

Education

Hotel Management

Job description

Bangalore North, India | Posted on 10/26/2026

Popo Global Private Limited is a Bengaluru-based, active hospitality company founded in 2017 by Abhijit Gupta and Nikhil Gupta. It operates popular restaurant brands including The Pizza Bakery, Paris Panini, and Smash Guys, focusing on premium fast-casual dining and cloud kitchens

Job Description

Job Description – FloorManager

About POPO Global Private Limited

POPOGlobal Private Limited is a growing food and beverage group operating multiplerestaurant brands, including The Pizza Bakery, Paris Panini, and Smash Guys. Wefocus on delivering quality food, excellent customer service, and memorabledining experiences through efficient restaurant operations.

Job Summary

We arelooking for a proactive and customer-focused Floor Manager to overseedaily floor operations, manage service staff, ensure guest satisfaction, andmaintain service standards. The ideal candidate should have experience inrestaurant operations, team management, guest handling, and coordination withkitchen teams to ensure smooth and efficient service.

Key Responsibilities

• Oversee daily restaurantfloor operations and ensure smooth service during operating hours.
  
• Supervise, guide, and coordinate service staff to maintain service quality and operationalefficiency.
  
• Ensure excellent guestexperience by addressing customer queries, feedback, and complaintspromptly.
  
• Monitor table allocation, reservations, guest seating, order processing, and table turnover.
  
• Coordinate with the kitchenteam to ensure timely order delivery and effective communication betweenservice and kitchen staff.
  
• Ensure adherence to companySOPs, service standards, hygiene, cleanliness, and food safety guidelines.
  
• Conduct staff briefingsbefore shifts and communicate daily targets, promotions, and operationalupdates.
  
• Monitor staff grooming, attendance, discipline, and performance.
  
• Support restaurantmanagement in achieving sales targets, improving average order value(AOV), and enhancing guest retention.
  
• Monitor service-relatedissues, order accuracy, customer waiting time, and overall guestsatisfaction.
  
• Ensure proper handling of billing, payments, and cash-related procedures as per company policy.
  
• Assist in inventorymonitoring, reducing service wastage, and controlling operational costs.
  
• Maintain daily operationalreports and elevate issues to the Restaurant Manager as required.
  
• Train new team members onservice procedures, customer interaction, and restaurant standards.
  

Key Skills

• Floor and Service OperationsManagement
  
• Team Leadership and StaffSupervision
  
• Guest RelationshipManagement
  
• Complaint Handling andService Recovery
  
• Sales and Upselling
  
• Kitchen and ServiceCoordination
  
• SOP Compliance and HygieneStandards
  
• Billing and Cash Handling
  
• Staff Training andDevelopment
  
• Problem-Solving andDecision-Making
  

Key Performance Indicators (KPIs)

• Guest satisfaction andcustomer feedback scores
  
• Service speed and orderaccuracy
  
• Table turnover and waitingtime
  
• Sales performance andupselling
  
• Staff productivity andattendance
  
• Compliance with SOPs andhygiene standards
  
• Reduction in customercomplaints and service errors
  

Requirements

Required Qualifications & Experience

• Minimum 5–6 years ofexperience in restaurant or F&B operations.
  
• Previous experience as aFloor Manager or Captain in a restaurant is preferred.
  
• Experience in casual dining establishmentsis an advantage.
  
• A graduate or Diploma in HotelManagement or a related field is preferred.
  
• Strong communication,leadership, and customer service skills.
  
• Ability to manage teams andhandle high-volume restaurant operations.
  
• Good understanding ofrestaurant SOPs, hygiene standards, billing, and guest complaintresolution.
  
• Willingness to work inrotational shifts, weekends, and public holidays as per businessrequirements.