Floor Manager

Popo Global; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

Popo Global Private Limited in Bengaluru is seeking a proactive Floor Manager to oversee daily restaurant floor operations, supervise service staff, and ensure guest satisfaction. You will coordinate with kitchen teams to maintain smooth service and uphold SOPs, hygiene, and billing processes.

The ideal candidate has 5–6 years in restaurant operations, strong leadership, and excellent customer service skills. Willingness to work rotating shifts, weekends, and holidays is required.

Qualifications

• Minimum 5–6 years of experience in restaurant or F&B operations.
• Previous experience as a Floor Manager or Captain in a restaurant is preferred.
• Experience in casual dining establishments is an advantage.
• A graduate or Diploma in Hotel Management or a related field is preferred.
• Strong communication, leadership, and customer service skills.
• Ability to manage teams and handle high-volume restaurant operations.
• Good understanding of restaurant SOPs, hygiene standards, billing, and guest complaint resolution.
• Willingness to work in rotational shifts, weekends, and public holidays as per business requirements.

Responsibilities

• Oversee daily restaurant floor operations and ensure smooth service during operating hours.
• Supervise, guide, and coordinate service staff to maintain service quality and operational efficiency.
• Ensure excellent guest experience by addressing customer queries, feedback, and complaints promptly.
• Monitor table allocation, reservations, guest seating, order processing, and table turnover.
• Coordinate with the kitchen team to ensure timely order delivery and effective communication between service and kitchen staff.
• Ensure adherence to company SOPs, service standards, hygiene, cleanliness, and food safety guidelines.
• Conduct staff briefings before shifts and communicate daily targets, promotions, and operational updates.
• Monitor staff grooming, attendance, discipline, and performance.
• Support restaurant management in achieving sales targets, improving average order value (AOV), and enhancing guest retention.
• Monitor service-related issues, order accuracy, customer waiting time, and overall guest satisfaction.
• Ensure proper handling of billing, payments, and cash-related procedures as per company policy.
• Assist in inventory monitoring, reducing service wastage, and controlling operational costs.
• Maintain daily operational reports and elevate issues to the Restaurant Manager as required.
• Train new team members on service procedures, customer interaction, and restaurant standards.

Job description

Bangalore North, India | Posted on 10/26/2026

Popo Global Private Limited is a Bengaluru-based, active hospitality company founded in 2017 by Abhijit Gupta and Nikhil Gupta. It operates popular restaurant brands including The Pizza Bakery, Paris Panini, and Smash Guys, focusing on premium fast-casual dining and cloud kitchens

Job Description

Job Description – FloorManager

About POPO Global Private Limited

POPOGlobal Private Limited is a growing food and beverage group operating multiplerestaurant brands, including The Pizza Bakery, Paris Panini, and Smash Guys. Wefocus on delivering quality food, excellent customer service, and memorabledining experiences through efficient restaurant operations.

Job Summary

We arelooking for a proactive and customer-focused Floor Manager to overseedaily floor operations, manage service staff, ensure guest satisfaction, andmaintain service standards. The ideal candidate should have experience inrestaurant operations, team management, guest handling, and coordination withkitchen teams to ensure smooth and efficient service.

Key Responsibilities

• Oversee daily restaurantfloor operations and ensure smooth service during operating hours.
  
• Supervise, guide, and coordinate service staff to maintain service quality and operationalefficiency.
  
• Ensure excellent guestexperience by addressing customer queries, feedback, and complaintspromptly.
  
• Monitor table allocation, reservations, guest seating, order processing, and table turnover.
  
• Coordinate with the kitchenteam to ensure timely order delivery and effective communication betweenservice and kitchen staff.
  
• Ensure adherence to companySOPs, service standards, hygiene, cleanliness, and food safety guidelines.
  
• Conduct staff briefingsbefore shifts and communicate daily targets, promotions, and operationalupdates.
  
• Monitor staff grooming, attendance, discipline, and performance.
  
• Support restaurantmanagement in achieving sales targets, improving average order value(AOV), and enhancing guest retention.
  
• Monitor service-relatedissues, order accuracy, customer waiting time, and overall guestsatisfaction.
  
• Ensure proper handling of billing, payments, and cash-related procedures as per company policy.
  
• Assist in inventorymonitoring, reducing service wastage, and controlling operational costs.
  
• Maintain daily operationalreports and elevate issues to the Restaurant Manager as required.
  
• Train new team members onservice procedures, customer interaction, and restaurant standards.
  

Key Skills

• Floor and Service OperationsManagement
  
• Team Leadership and StaffSupervision
  
• Guest RelationshipManagement
  
• Complaint Handling andService Recovery
  
• Sales and Upselling
  
• Kitchen and ServiceCoordination
  
• SOP Compliance and HygieneStandards
  
• Billing and Cash Handling
  
• Staff Training andDevelopment
  
• Problem-Solving andDecision-Making
  

Key Performance Indicators (KPIs)

• Guest satisfaction andcustomer feedback scores
  
• Service speed and orderaccuracy
  
• Table turnover and waitingtime
  
• Sales performance andupselling
  
• Staff productivity andattendance
  
• Compliance with SOPs andhygiene standards
  
• Reduction in customercomplaints and service errors
  

Requirements

Required Qualifications & Experience

• Minimum 5–6 years ofexperience in restaurant or F&B operations.
  
• Previous experience as aFloor Manager or Captain in a restaurant is preferred.
  
• Experience in casual dining establishmentsis an advantage.
  
• A graduate or Diploma in HotelManagement or a related field is preferred.
  
• Strong communication,leadership, and customer service skills.
  
• Ability to manage teams andhandle high-volume restaurant operations.
  
• Good understanding ofrestaurant SOPs, hygiene standards, billing, and guest complaintresolution.
  
• Willingness to work inrotational shifts, weekends, and public holidays as per businessrequirements.