Finance Support Engineer

United States Digital Space LLC; Bengaluru; On-site; INR 700,000 - 950,000; Full time

Job summary

United States Digital Space LLC is seeking a Finance Support Specialist to assist our global merchants with reconciliation, payouts, and settlements. You will guide financial teams through our platform, translate complex financial concepts, and collaborate with product and finance teams to improve offerings.

The role requires 3+ years in B2B support within payments or finance, strong Excel and analytical abilities, and excellent English communication.

Qualifications

• 3+ years of direct B2B customer support experience in banking, payments or financial products.
• Strong finance and analytical skills; comfortable with internal accounting systems.
• Excellent written and verbal English communication.
• Finance or Economics educational background or relevant work experience.
• Proactive problem solving and ability to handle ambiguity.

Responsibilities

• Be the first point of contact for merchants and commercial teams for financial issues (reconciliation, payouts, settlements) in English via email and phone.
• Educate and advise merchants' financial teams to maximize value from the platform.
• Collaborate with Finance Product and Development to improve or build new financial features to support merchant operations.

Skills

MS Excel

Communication skills

English proficiency

Analytical skills

B2B customer support

Education

Finance/Economics background

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Finance Support Specialist

As a Finance Support Specialist you will be an expert on the company’s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately the team you'll be part of will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources.

In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams.

The team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With the company being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams.

What you'll do

• Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.

• Educate and advise our merchants' financial teams on how to best gain value from our platform, products and features.

• Receive and analyze merchant pain points and work closely with the company's Finance Product and Development teams to improve or build new products to facilitate merchant's operations.

Who you are

• You have at least 3 years of experience involving direct BtoB customer support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing...)

• You have strong finance and analytical skills and can easily get familiar with our internal accounting systems.

• You have strong communication skills and are not afraid of being in direct contact with our merchants.

• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

• You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.

• You have advanced level of proficiency with MS Excel.

• You have excellent written and verbal communication skills in English.

• You have a Finance or Economics educational background, or work experience.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, the company encourages you to reconsider and apply.

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.