Finacle L2 Support Engineer

UST; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

UST is seeking a Finacle L2 Support Engineer in Navi Mumbai. The role requires 6–8 years of hands-on Finacle experience, with strong knowledge of core banking modules and incident management. You will troubleshoot issues, analyze logs, and support end-of-day operations in a production environment.

The candidate will handle payments systems, generate SQL reports, and participate in shift-based support, ensuring timely resolution within defined SLAs.

Qualifications

• Hands-on experience in Finacle 10.x application support.
• Strong knowledge of core banking modules (CRM, deposits, loans, advances).
• Good debugging, root cause analysis, and incident management skills.

Responsibilities

• Provide Level 2 support for Finacle 10.x applications to bank IT teams and end users.
• Troubleshoot and resolve application, product, data, and customization issues within SLAs.
• Support CRM, CASA, CC, OD, Loan & Advances, and other core banking modules.

Skills

Finacle 10.x support

Core banking modules

SQL reporting

Incident management

Troubleshooting

Log analysis

Communication skills

Job description

Role Description

Finacle L2 Support Engineer

Experience: 6-8 Years

Location: Navi Mumbai

We are looking for a Finacle L2 Support Engineer with strong experience in Finacle application support, incident management, troubleshooting, and banking operations.

Key Responsibilities

• Provide Level 2 support for Finacle 10.x applications to bank IT teams and end users.


• Troubleshoot and resolve application, product, data, and customisation-related issues within defined SLAs.


• Support CRM, CASA (SB/CA), CC, OD, Loan & Advances, and other core banking modules.


• Analyse recurring issues and implement permanent fixes to improve system stability.


• Perform backend log analysis, debugging, and issue resolution.


• Support EOD/BOD operations, batch processing, financial year-end activities, and production support.


• Handle NEFT, RTGS, and payment-related transaction issues.


• Generate reports and business data using SQL.


• Monitor Finacle services, interfaces, and delivery channels, including ATM/FI logs.


• Publish daily ticket status reports and EOD/BOD checklists to stakeholders.


• Support minor customisations and enhancement requests.


• Participate in shift-based support operations.

Required Skills

• Hands-on experience in Finacle 10.x application support.


• Strong knowledge of core banking modules, CRM, deposits, loans, and advances.


• Good debugging, root cause analysis, and incident management skills.


• Proficiency in SQL for data extraction and reporting.


• Understanding of EOD/BOD processes, Finacle services, and payment systems.


• Experience in analysing application logs and production issues.


• Strong communication and stakeholder management skills.

Preferred Skills

• Experience with Trade Finance modules.


• Exposure to customisation support and banking delivery channels.

Skills

Finacle, Frontend Development, Incident Management, Trade Finance