Field Support Engineer

Fynd (Shopsense Retail Technologies Ltd.); Tirupati; On-site; INR 300,000 - 420,000; Full time

Job summary

Fynd is seeking an on-floor Field Support Engineer to ensure smooth manufacturing operations by supporting MES, production systems, and connected devices. The role involves real-time troubleshooting, 12-hour rotating shifts, and collaboration with cross-functional teams on the shop floor in Tirupati, India.

Ideal candidates are early-career engineers with hands-on exposure to manufacturing technology, strong problem-solving skills, and willingness to work in a fast-paced production environment.

Qualifications

• Diploma, BE or BTech in electronics, electrical, instrumentation, mechanical, CS/IT or related engineering.
• 0–4 years in field or production support roles.
• Basic knowledge of MES or shop-floor operations.
• Willingness to work 12-hour rotating shifts and 6 days a week.
• Immediate availability to join.

Responsibilities

• Provide on-floor technical support for manufacturing systems and devices to ensure continuous production.
• Troubleshoot MES, hardware, electronics, networking, and connectivity issues.
• Monitor device health and support preventive actions to reduce downtime.
• Coordinate with production, maintenance, and engineering to restore operations.
• Perform basic SQL checks, data validation, and issue diagnosis in production systems.
• Document incidents, resolutions, and escalations for operational tracking.
• Support startup, changeovers, and shift handovers across 12-hour shifts.
• Communicate with plant stakeholders in Telugu and English for timely resolutions.

Skills

Field support

Troubleshooting

SQL basics

English/Telugu comms

Education

Engineering degree (Diploma/B.E./B.Tech)

Tools

MES

SQL

Networking

Device maintenance

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India's largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers' businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Role Overview

The Field Support Engineer will play a critical on-floor role in ensuring smooth and uninterrupted manufacturing operations by providing real-time support for MES, production systems, and connected devices. Working in rotating 12-hour shifts, the role will help minimize downtime, resolve technical issues quickly, and maintain device and system health across the plant. This position is ideal for early-career engineers who want hands-on exposure to manufacturing technology in a fast-paced production environment.

Responsibilities

• Provide on-floor technical support for manufacturing systems, equipment, and connected devices to ensure continuous production.
• Troubleshoot and resolve issues related to MES, hardware, electronics, networking, and system connectivity.
• Monitor device health, identify abnormalities, and support preventive corrective actions to reduce downtime.
• Coordinate with production, maintenance, and engineering teams to restore operations quickly during incidents.
• Perform basic SQL-based checks, data validation, and issue diagnosis within production support systems.
• Document incidents, resolutions, escalations, and recurring issues accurately for operational tracking.
• Support system start-up, changeover, and shift handover activities across 12-hour rotating shifts.
• Communicate effectively with plant stakeholders in Telugu and English to support timely issue resolution.

Qualifications

Required

• Diploma, B.E., or B.Tech in electronics, electrical, instrumentation, mechanical, computer science, information technology, or a related engineering discipline
• 0 to 4 years of experience in field support, production support, or related technical roles
• Basic knowledge of manufacturing systems, MES, or shop-floor operations
• Willingness to work 12-hour rotating shifts and 6 days a week
• Ability to provide on-floor support in a manufacturing facility
• Immediate availability to join or join at short notice

Preferred

• Relevant internship experience in manufacturing, production support, or technical support
• Working knowledge of Telugu for local coordination
• Exposure to SQL, networking, or connected industrial devices
• Familiarity with electronics troubleshooting and device maintenance
• Prior experience in a factory, plant, or shop-floor environment