Field Services Technician I

Astreya; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Mentorship and leadership development

Job summary

Astreya is seeking a Field Services Technician I to provide onsite and remote IT support for desktops, laptops, peripherals, and mobile devices in Bengaluru. You will troubleshoot issues, document tickets, and ensure timely resolution with a strong customer focus.

The role requires basic networking knowledge, familiarity with ITSM tools like ServiceNow or Jira, and hands-on deployment and imaging of devices. Strong communication and adaptability are valued.

Qualifications

• Entry-level credential required (e.g., CompTIA A+ or Google IT Support) and a high school diploma.
• Ability to troubleshoot and deploy desktops, laptops, and peripherals.
• Familiarity with mobile platforms and basic MDM concepts.

Responsibilities

• Receive, document, and close IT support requests in ITSM tools.
• Prioritize tickets based on urgency and impact; escalate when needed.
• Assist with workstation deployments, device imaging, and setup.
• Troubleshoot and resolve hardware/software issues while delivering customer-focused service.

Skills

Desktop & Laptop troubleshooting

Mobile device support

ITSM ticketing

Device imaging & deployment

Networking basics

Documentation & SOPs

Customer service & communication

Ticket prioritization

Education

High School Diploma or GED

CompTIA A+ / Google IT Support Certificate

Tools

SCCM

JAMF

MDT

ServiceNow

Jira

Job description

Role Overview

The Field Services Technician I will provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. The role involves troubleshooting and resolving common hardware and software issues, delivering a high-quality customer-focused service experience in a timely manner.

What You Will Do

The Field Services Technician I will receive, document, and close support requests in ITSM tools, prioritize tickets based on urgency and impact, and escal. Complex or unresolved issues following defined protocols. The role also involves assisting with or independently performing workstation deployments, device imaging, and equipment setup.

Why It Might Be a Fit

The ideal candidate will have strong verbal and written communication skills, excellent customer service orientation, and the ability to prioritize multiple tasks. The role requires adaptability to changing technologies, priorities, and client environments, as well as self-motivation and the ability to take initiative and follow through.

Requirements

• High School Diploma or GED
• CompTIA A+ Google IT Support Certificate or similar entry-level credential
• Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
• Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts
• Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology
• Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)
• Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)
• Ability to image and deploy devices using tools like SCCM, JAMF, or MDT
• Experience with inventory and asset tracking tools for lifecycle management
• Awareness of IT security best practices and safe handling of equipmentntitem>
• Ability to follow standard operating procedures (SOPs) and technical documentation

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Opportunities for mentorship and leadership development
• Comprehensive training and support
• Opportunities for career advancement