Field Service Warranty Lead - IR South

Wabtec Corporation; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wabtec Corporation in Chennai requires an experienced Field Service Warranty Site Manager to lead warranty operations and maintenance contracts at railway sites. You will coordinate with depot teams and OEMs to diagnose faults, manage warranties, and ensure safety and quality standards.

Ideal candidates have 8+ years in railway field services with warranty exposure, and proficiency in English and Hindi, with willingness to travel frequently and strong communication skills.

Qualifications

• Bachelor's degree or diploma in Mechanical, Electrical or Electronics.
• Experience in railway field services and warranty management.
• Familiarity with IOH/POH terminology and service schedules.

Responsibilities

• Manage warranty activities including fault diagnosis, component replacement and RCA with engineering.
• Oversee minor maintenance contracts ensuring timely service delivery and safety/quality compliance.
• Document warranty claims, service reports and failure trends for analysis.
• Resolve escalated service issues and ensure customer satisfaction.
• Support field validation and endurance trials for new components and retrofits.
• Ensure compliance with RDSO guidelines, Railway Board protocols, and internal standards.
• Train site technicians on warranty procedures and documentation.
• Adhere to SLAs and KPIs; promote safety across field teams.
• Promote safety-first culture per Wabtec safety standards.

Skills

Coordination

Documentation

Communication

Education

Bachelor's or Diploma in Mechanical/Electrical/Electronics

Tools

ERP systems

Service analytics

Failure reporting tools

Job description

Key missions of the position:

Field Service Warranty Site Manager is responsible for managing technical warranty operations and minor maintenance contracts at designated railway sites. With a focus on resolving field failures and ensuring

compliance with warranty terms, the role supports system reliability, customer satisfaction, and smooth execution of service obligations in coordination with depot teams and OEMs.

Responsibilities

• Manage and execute technical warranty activities including fault diagnosis, component replacement, and coordination with engineering for root cause analysis.
• Oversee minor maintenance contracts ensuring timely service delivery, adherence to scope, and compliance with safety and quality standards.
• Maintain accurate documentation of warranty claims, service reports, and failure trends for analysis and reporting.
• Resolve escalated service issues and ensure customer satisfaction
• Support field validation and endurance trials of new components and retrofits.
• Ensure compliance with RDSO guidelines, Railway Board protocols, and internal service standards.
• Train and guide site technicians on warranty procedures, documentation, and technical updates.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across all field teams.

Education/Training

• Bachelors degree or Diploma in Mechanical/Electrical/Electronics

Experience

• 1 - General Business
• 8+ years of experience in railway field services with strong exposure to warranty management and maintenance operations.
• Familiarity with ERP systems, service analytics, and failure reporting tools
• Sound understanding of warranty & maintenance schedules (IOH, POH) terminology of Railways and Metro Railways
• Ready to travel frequently
• Excellent communication skills with written and verbal proficiency in English and Hindi. Regional language will be an added advantage.

Competence

• Strong coordination, documentation, and communication skills
• Strong analytical skills, Flexible attitude to work in changing environment