Field Services Warranty Lead - IR South

Wabtec Corporation; Chennai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wabtec Corporation in Chennai seeks a Field Service Warranty Site Manager to lead warranty operations and minor maintenance contracts at designated railway sites. You will manage fault diagnosis, component replacements, and coordinate with engineering for root-cause analysis to improve reliability and customer satisfaction.

The role requires 5–10 years of railway field service experience, proficiency in ERP systems and service analytics, and the ability to travel frequently.

Qualifications

• 5–10 years of railway field services experience with warranty management.
• Familiarity with ERP systems, service analytics and failure reporting tools.
• Knowledge of IOH/POH terminology used in Railways and Metro Railways.
• Willingness to travel frequently.
• Excellent communication skills in English and Hindi; regional language is a plus.

Responsibilities

• Manage warranty activities including fault diagnosis and component replacement.
• Oversee maintenance contracts ensuring timely service, scope adherence, and safety/quality compliance.
• Document warranty claims, service reports and failure trends for analysis.
• Resolve escalated service issues and ensure customer satisfaction.
• Support field validation and endurance tests of new components and retrofits.
• Ensure compliance with SLAs, KPIs and Railway/Company guidelines.
• Train site technicians on warranty procedures and updates.

Skills

Strong coordination

Documentation

Communication skills

Analytical skills

Education

Bachelor’s degree or Diploma in Mechanical/Electrical/Electronics

Tools

ERP systems

Service analytics

Failure reporting tools

Job description

Key missions of the position:

Field Service Warranty Site Manager is responsible for managing technical warranty operations and minor maintenance contracts at designated railway sites. With a focus on resolving field failures and ensuring

compliance with warranty terms, the role supports system reliability, customer satisfaction, and smooth execution of service obligations in coordination with depot teams and OEMs.

Responsibilities

• Manage and execute technical warranty activities including fault diagnosis, component replacement, and coordination with engineering for root cause analysis.
• Oversee minor maintenance contracts ensuring timely service delivery, adherence to scope, and compliance with safety and quality standards.
• Maintain accurate documentation of warranty claims, service reports, and failure trends for analysis and reporting.
• Resolve escalated service issues and ensure customer satisfaction
• Support field validation and endurance trials of new components and retrofits.
• Ensure compliance with RDSO guidelines, Railway Board protocols, and internal service standards.
• Train and guide site technicians on warranty procedures, documentation, and technical updates.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across all field teams.

Education/Training

• Bachelor’s degree or Diploma in Mechanical/Electrical/Electronics

Experience

• 5-10 years of experience in railway field services with strong exposure to warranty management and maintenance operations.
• Familiarity with ERP systems, service analytics, and failure reporting tools
• Sound understanding of warranty & maintenance schedules (IOH, POH) terminology of Railways and Metro Railways
• Ready to travel frequently
• Excellent communication skills with written and verbal proficiency in English and Hindi. Regional language will be an added advantage.

Competence

• Strong coordination, documentation, and communication skills
• Strong analytical skills, Flexible attitude to work in changing environment

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.

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