Field Service Technician - Lead

AGRA Industries, Inc.; Agra District; On-site; INR 3,906,000 - 5,208,000; Full time

Job summary

AGRA Industries, Inc. is seeking a Lead Technician to oversee a team of Field Service Technicians. The role combines hands-on technical work with leadership, including task assignment, troubleshooting, and client relationship management.

You will train team members, ensure safety and quality standards, and travel to customer sites as needed to support service and maintenance activities.

Qualifications

• Proven experience in troubleshooting and repairing complex technical systems.
• Strong leadership, coaching, and mentoring skills.
• Excellent problem-solving and communication abilities.
• Strong attention to detail and commitment to quality work.
• Ability to work independently and lead a team in the field.
• Valid driver's license with an acceptable driving record.
• Ability to travel to customer locations as required.

Responsibilities

• Lead and support Field Service Technicians during service, maintenance, and repair work.
• Ensure all work is completed safely and follows company and customer requirements.
• Assign daily tasks and help coordinate workloads for team members.
• Provide technical guidance and assist with complex troubleshooting and repairs.
• Complete and maintain accurate service reports, work orders, and maintenance records.
• Communicate project updates, issues, and solutions with customers, supervisors, and plant personnel.
• Promote a strong safety culture and commitment to quality workmanship.
• Train, coach, and mentor technicians to support skill development and performance.
• Travel to customer sites as needed.

Skills

Troubleshooting

Leadership

Coaching

Mentoring

Problem solving

Communication

Attention to detail

Independent work

Valid driver's license

Travel readiness

Job description

Description

The Lead Technician oversees a team of Field Service Technicians and ensures work is completed safely, accurately, and on time. This position combines hands‑on technical work with leadership responsibilities, including assigning tasks, troubleshooting complex issues, training team members, and maintaining strong client relationships.

Why Employees Choose AGRA

• Starting pay: $30+/hour, based on experience
• $50 Per Diem & company paid hotel stays
• Health insurance with no deductible and simple copays
• Free primary care through Anovia Health
• Year-round work with no seasonal layoffs
• 401(k) with company match and immediate vesting
• Company-paid dental, vision, life insurance, long-term disability, and Employee Assistance Program
• Paid time off available after 90 days
• Paid holidays
• Tuition reimbursement
• Safety toe boot and prescription safety glasses reimbursement
• Opportunities to advance

Key Responsibilities

• Lead and support Field Service Technicians during service, maintenance, and repair work.
• Ensure all work is completed safely and follows company and customer requirements.
• Assign daily tasks and help coordinate workloads for team members.
• Provide technical guidance and assist with complex troubleshooting and repairs.
• Complete and maintain accurate service reports, work orders, and maintenance records.
• Communicate project updates, issues, and solutions with customers, supervisors, and plant personnel.
• Promote a strong safety culture and commitment to quality workmanship.
• Train, coach, and mentor technicians to support skill development and performance.
• Travel to customer sites as needed.

Supervisory Responsibilities

• Supervise Technician I, II, and III team members.
• Train employees and support their professional development.
• Plan, assign, and direct work activities.
• Evaluate performance and provide feedback.
• Address employee concerns and help resolve workplace issues.

Qualifications

• Proven experience in troubleshooting and repairing complex technical systems.
• Strong leadership, coaching, and mentoring skills.
• Excellent problem-solving and communication abilities.
• Strong attention to detail and commitment to quality work.
• Ability to work independently and lead a team in the field.
• Valid driver's license with an acceptable driving record.
• Ability to travel to customer locations as required.

AGRA is an Equal Opportunity Employer