Field Service Engineer

USTBC ABB Installation Products Inc.; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

ABB in India is seeking an experienced service engineer to execute medium to high complexity commissioning and maintenance for the Marine & Ports division in Mumbai/Bangalore. The role emphasizes on-site service delivery, customer satisfaction, and identifying ABB opportunities within the installed base.

You will coach technicians, coordinate with stakeholders, and ensure timely completion of activities while leveraging your knowledge of drives/VFDs and ABB products.

Qualifications

• Experience in commissioning and maintenance in Marine & Ports market.
• 8–10 years in drives or industrial automation service engineering.
• Extensive knowledge of ABB drives / VFDs and industrial automation.
• Experience with ACS6000, LV/MV switchboards and VFD service installation & commissioning is an advantage.
• Interest in customer and stakeholder management.
• Engineering degree (B.E./B.Tech or Diploma) in electrical/electronics or related field.
• Proficient in English, both written and spoken.

Responsibilities

• Plan and execute service work as per customer orders and expectations.
• Deliver a positive customer experience to retain customers and communicate timelines clearly.
• Identify new service business opportunities for ABB in cooperation with customers and teams.
• Coach technicians and engineers and supervise complex site activities.

Skills

Customer management

Stakeholder management

English communication

Industrial automation knowledge

Drive/VFD service

Education

B.E./B.Tech in Electrical/Electronics or Diploma

Tools

ACS6000

LV/MV switchboard

VFD service ABB products

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Local Division Manager

Your role and responsibilities:

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver great customer service to satisfy customers. You will also showcase your skills by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #LI - Onsite.

This role is contributing to the Automation - Marine & Ports division in Bangalore/Mumbai- India Region. Main stakeholders are Marine & Ports Operations and Maintenance Teams responsible for driving systems, automation services, commissioning, and asset reliability.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering a positive customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role:

• You enjoy working with commissioning and maintenance activities in the Marine & Ports market.
• You have 8 to 10 years of experience in drives or industrial automation service engineering.
• You possess extensive knowledge of ABB drives / VFD drives or industrial automation.
• Experience of ACS6000, LV/MV switchboard/ VFD Service ABB products installation & commissioning will be an added advantage.
• You are interested in customer management and stakeholder management.
• Engineering Degree B.E/BTech- EEC, Electrical, Electronics or Diploma in engineering in any specialization is required.
• You are comfortable communicating in English, both verbally and in writing.

More about us:

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.