Field Service Application Engineer, Spectroscopy

Agilent Technologies; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Agilent Technologies is seeking a dynamic individual for a full-time role based in Bengaluru, Karnataka. The successful candidate will act as the technical face of the organization, addressing customer needs while ensuring optimal performance of analytical systems.

Responsibilities include on-site support, installation, and troubleshooting of a variety of complex analytical instruments. They will work closely with internal teams and ensure high levels of customer satisfaction through effective communication and problem-solving skills.

Qualifications

• 4-6 years of hands-on experience in technical support or analytical laboratories.
• Strong experience with spectroscopy products.
• Willingness to travel and engage with customers.

Responsibilities

• Support customers with installation, maintenance, and repair of systems.
• Provide hands-on application support across spectroscopy products.
• Troubleshoot complex analytical issues.

Skills

Hands-on experience with analytical instruments

Clear communication skills

Ability to interpret complex data

Curiosity and initiative

Education

Master’s Degree in Analytical Chemistry or related field

Tools

ICP-MS

ICPOES

Job description

You'll be the technical face of the organization—solving problems, enabling workflows, and empowering customers to get the best out of their analytical systems.

Responsibilities

• Support customers through on‑site activities such as installation, implementation, maintenance, and repair of company and multi‑vendor system solutions, which may include hardware, software, and networking products as well as operating systems.
• Install and optimize hardware, software, and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Provide hands‑on application support across spectroscopy products such as ICP‑MS, ICPOES, and sample prep workflows.
• Troubleshoot complex analytical issues and guide customers toward confident, reliable results.
• Deliver impactful product demos, proof‑of‑performance studies, and feasibility evaluations.
• Collaborate with Sales, Marketing, and Service teams to drive adoption and customer satisfaction.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with internal Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
• Possess knowledge of third‑party products.
• Deliver internal technical training, maintenance seminars, and workshops for field engineers or customers.
• Calibrate equipment on‑site for large volume customers.
• Qualify leads.
• Consent to participate and meet Agilent‑approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Provide proof of identification, proof of certification to perform the work required, and meet customer health and safety requirements.

Qualifications

• 4 – 6 years of hands‑on experience in analytical laboratories, food testing labs, technical support, applications, or method development roles.
• Master’s Degree in Analytical Chemistry, Biotechnology, Life Sciences, Environmental Science, or a related field.
• Strong hands‑on experience with analytical instruments such as ICP‑MS, ICPOES, and other spectroscopy products.
• Ability to interpret complex data and troubleshoot confidently.
• Clear, engaging communication skills—whether in a lab, a boardroom, or a training session.
• Curiosity, initiative, and a passion for continuous learning.
• Willingness to travel and engage with customers across the region.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 100% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support