Field Fellow Coordinator

Haqdarshak Empowerment Solutions; Gurugram District; On-site; INR 400,000 - 640,000; Full time

Benefits offered by this job

Medical insurance

Paid leave

Growth opportunities

Job summary

Haqdarshak Empowerment Solutions is seeking a Field Fellow Coordinator to lead a district-wise team of field service agents, mobilise communities, and ensure enrolment under social protection programs. You will liaise with district administration and NGOs while maintaining data quality on Suraksha.

You will manage performance against monthly enrolment targets, train agents, and drive continuous improvement in field processes, including WhatsApp and digital dashboards, with travel across the

Qualifications

• Bachelor's degree in any discipline; degree in social work, public administration, rural development, sales, marketing or similar is a plus.
• 6 months to 3 years of relevant field experience in community mobilisation, government scheme implementation, microfinance, financial services sales or NGO operations.
• Demonstrated experience managing field teams; comfortable with numerical targets, performance management and on-the-job coaching.
• Fluency in the local language of the assigned district, plus working English; Hindi is required for North/Central India deployments.
• Comfortable with smartphone-based workflows, dashboards, and data-driven decision-making; familiarity with WhatsApp Business or similar field tools is a plus, with laptop accessibility
• Willingness to travel within the district 4–5 days a week, including remote villages and informal urban settlements, owning or having access to a bike is essential for effective field operations.

Responsibilities

• Agent network management
• Field operations
• Community mobilisation
• Partner liaison
• Data quality and reporting
• Citizen escalations
• Continuous improvement and capacity building on tech and processes

Skills

Leadership & team management

Performance management

Data-driven decision making

Travel readiness

Smartphone dashboards familiarity

Fluency in local language + English

Education

Bachelor's degree in any discipline

Degree in social work/public administration/rural development/sales/marketing or similar

Tools

Suraksha platform

WhatsApp Business

Job description

ABOUT THE ROLE

Field fellow Coordinators are the engine of Haqdarshak's last-mile delivery. You will lead a team of Haqdarshak field service agents across an assigned district, lead mobilisation in communities, ensuring eligible citizens are onboarded onto the Haqdarshak tech platform and supported through to full coverage of social protection programs across multiple sectors health, pension, insurance, banking, and financial literacy. The role combines community mobilisation, field operations, agent management, government liaison, and data quality, and is the single most important job for translating Haqdarshak's mission into outcomes on the ground.

KEY RESPONSIBILITIES

Agent network management Recruit, train, and supervise 15 to 25 field agents (predominantly women from local communities); track individual performance against monthly enrolment and CMB-completion targets.

Field operations Plan and execute district-level coverage; identify high-need villages and informal settlements; troubleshoot blocked applications and escal ... scheme-level rejections.

Community mobilisation Engage with communities to arrange awareness camps and schemes linkage camp to ensure large participation

Partner liaison Build working relationships with district administration, panchayats, BOCW boards, CSC operators, and corporate/NGO partners operating in the district.

Data quality and reporting Ensure all citizen interactions are logged on the Suraksha platform in real time; review the MEL dashboard daily; submit weekly performance reviews to the State Programme Manager.

Citizen escalations Personally handle complex cases document discrepancies, grievance escalations, and high-value entitlements that require direct departmental follow-up.

Continuous improvement and capacity building on tech and processes Surface field insights to update the scheme database and agent training curriculum; pilot new delivery channels (WhatsApp, kiosks) in your district; test new tech features on the Haqdarshaks

WHAT WE'RE LOOKING FOR

Bachelor's degree in any discipline; a degree in social work, public administration, rural development, sales, marketing or similar is a plus.

06 months 3 years of relevant field experience community mobilisation, government scheme implementation, microfinance, financial services sales or NGO operations.

Demonstrated experience managing field teams; comfort with numerical targets, performance management and on-the-job coaching.

Fluency in the local language of the assigned district, plus working English; Hindi is required for North/Central India deployments.

Comfortable with smartphone-based workflows, dashboards, and data-driven decision-making; familiarity with WhatsApp Business or similar field tools is a plus, with laptop accessibility

Willingness to travel within the district 45 days a week, including remote villages and informal urban settlements, owning or having access to a bike is essential for effective field operations.

Plus / Good to have: Working knowledge of India's social protection landscape PM-JAY, e-Shram, NREGA, state labour welfare boards, BOCW.

WHAT WE OFFER

Competitive compensation aligned with the social impact sector, plus performance-linked incentives

Comprehensive medical insurance, paid leave, and statutory benefits.

A clear growth pathway to State Programme Manager and beyond.