Field Executive Service

Otis; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Otis is seeking a Field Service Executive - Service in Hyderabad, India, to join our international, safety-driven team supporting airport operations. The role involves preventive maintenance, fault diagnosis, and rapid response to breakdowns across a three-shift schedule.

You will engage with customers, building management, and supervisors, maintaining accurate service reports and documentation, while adhering to safety standards and operational SLAs.

Qualifications

• Knowledge of elevator and escalator systems.
• Mechanical, electrical, and electronic troubleshooting skills.
• Strong commitment to safety and quality.

Responsibilities

• Perform preventive maintenance on elevators and escalators to ensure safe and reliable operation.
• Troubleshoot and repair mechanical, electrical, and electronic faults within SLA timelines.
• Respond to breakdowns, emergency calls, and passenger entrapments, ensuring quick restoration of service.
• Maintain response times in accordance with Service Level Agreements (SLAs).
• Diagnose and repair mechanical, electrical, and electronic faults in elevators and escalators.

Skills

Elevator systems

Troubleshooting

Safety compliance

Customer service

Independence under pressure

Documentation

Shift work

Job description

Date Posted: 2026-08-26 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad - 500004, India Job Title Maintenance Mechanic

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing and is looking for a Field Service Executive - Service for one of our entities located at Hyderabad International Airport, Telangana.

Key Responsibilities

• Perform preventive maintenance on elevators and escalators to ensure safe and reliable operation.
• Troubleshoot and repair mechanical, electrical, and electronic faults within SLA timelines.
• Respond to breakdowns, emergency calls, and passenger entrapments, ensuring quick restoration of service.
• Maintain response times in accordance with Service Level Agreements (SLAs).
• Diagnose and repair mechanical, electrical, and electronic faults in elevators and escalators.
• Carry out repairs promptly to minimize downtime and prevent recurring failures.
• Support standby and on-call duties as required.
• Follow all safety procedures and ensure compliance with company and statutory safety standards.
• Maintain service reports, maintenance records, and equipment history accurately.
• Coordinate with customers, building management, and supervisors to provide service updates and technical guidance.
• Manage tools, equipment, and spare parts required for maintenance and repairs.
• Work in rotating shifts and participate in standby/on-call duties as required.

Shift Work & Flexibility

Ready and willing to work in a three-shift rotational schedule (Morning, Evening, and Night shifts) as per operational requirements. Available to work on weekends, public holidays, and during emergency callouts when required. Flexible to support 24/7 airport operations and equipment availability requirements. Willing to participate in standby and on-call duties to ensure timely response to breakdowns and service emergencies.

Required Competencies

• Knowledge of elevator and escalator systems.
• Mechanical, electrical, and electronic troubleshooting skills.
• Strong commitment to safety and quality.
• Customer service and communication skills.
• Ability to work independently under pressure.
• Good documentation and reporting skills.
• Willingness to work in 3 shifts and attend emergency callouts.

Key Skills

• Elevator & escalator maintenance expertise
• Fault diagnosis and troubleshooting
• Safety awareness
• Customer relationship management
• Time management and planning
• Digital reporting and system usage

Key Performance Indicators (KPIs)

• Maintenance completion rate
• Breakdown response time
• Callback reduction
• First-time fix rate
• Safety compliance
• Customer satisfaction
• Documentation accuracy

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.