Female Jewellery Sale Executive

Ziolite; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Ziolite in Gurugram district seeks a jewellery sales and customer service professional to greet customers, handle queries, and support daily store operations for excellent service. You will drive sales, upsell, and maintain a client database, ensuring stock is available for a seamless client experience.

Focus on delivering brand image, customer loyalty, and effective communication while meeting store targets and maintaining consumer satisfaction.

Qualifications

• Handles customer queries and resolves them as a single point of contact.
• Develops CRM and manages the client database.
• Drives monthly sales targets and contributes to team objectives.
• Manages stock and stock replenishment to improve store efficiency.
• Engages with clients to foster brand loyalty and satisfaction.

Responsibilities

• Engage with clients to develop long-term relationships.
• Upselling and cross-selling to meet targets.
• Manage delivery operations and ensure timely stock availability.
• Ensure quality service and resolve issues promptly.
• Close sales and maintain high customer satisfaction.

Skills

Greet customers

Answer calls

Reception duties

Message taking

Sell on floor

Sales calls

Post-sale follow-up

Effective communication

Appearance

Jewellery sales

Brand image

Customer feedback

Inventory management

Job description

Manage and evolve customer service quality, to meet customer expectations and requirements by offering excellent customer service standards.

Drive and achieve individual and team objectives and be accountable for sales results

Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty.

Develop CRM and manage the client database.

Catering to customer queries and closing as one point of contact resolution for the customer. Handle Client repair requests, manage the repair process and Client follow-up. Manage and ensure quality issues are properly dealt with.

Driving and contributing monthly sales targets and other business objectives through maximizing team performance. Upselling / cross-selling

Manage the delivery operations, preparing and replenishing stock quickly and accurately. Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience

SKill

• - Deal with queries from the public and customers, Greet persons entering the organization
• - E nsure knowledge of staff movements in and out of the organization, Answer telephone, screen and direct calls
• -Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• - Took verbal and written messages and transmitted them to exact person/destination.
• -Selling products and attending customers on the selling floor.
• -Make sales calls to new and existing customers.
• -Follow up with customers who have shown an interest in a particular piece and try to close the sale
• -Well speak Good Communicating skills. Grooming
• -Handling day to day sales of jewellery.
• -Responsible putting efforts to enhance brand image and visibility of products amongst the customers.
• - Keeping clients feedback & giving them a follow- up, looking out for stock & inventory