FBS Solution Engineer – AI Solution Architect

Capgemini; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini Pune is seeking an architect to own end-to-end AI voice agent solutions across Cisco, GECX, and backend services. You will lead integration across telephony, AI, and CX systems to enable real-time interactions and define backend APIs and scalability patterns.

You will design conversational flows, state management, observability, and collaborate with product, engineering, and vendors to drive roadmap and implementation.

Qualifications

• Must have Cisco contact center experience.
• Experience with GECX (CX) or similar platforms.
• Proficient in Node.js for backend architecture and integration layers.
• Experience with AI-driven conversational platforms (voice/chat).
• Strong API design and microservices awareness.

Responsibilities

• Own end-to-end architecture for distributed, real-time systems.
• Lead integration and orchestration across telephony, AI, and CX systems for real-time interactions.
• Define backend architecture, APIs, and scalability patterns.
• Design conversational flows, state management, and observability frameworks.
• Establish performance standards and optimize system scalability.
• Collaborate with product, engineering, and vendors to drive roadmap and implementation.

Skills

Cisco contact center

GECX / CX

Node.JS

AI-driven conversational

Tools

Node.js backend architecture

Python

Job description

Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Define backend architecture, APIs, and scalability patterns. Design conversational flows, state management, and observability frameworks. Establish performance standards and optimize system scalability. Collaborate with product, engineering, and vendors to drive roadmap and implementation.

Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)

Work Timings (India): 01:00 PM to 10:00PM IST

Relevant Experience: 3-5+ years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)

Total Experience: 15 to 20 Years

• Solution architecture for distributed, real-time systems
• Cisco contact center platforms (telephony, SIP, routing, handoffs)
• CX platforms (GECX / Genesys or similar)
• Node.js backend architecture (APIs, microservices, integration layers)
• API design, system integration, and event-driven architectures
• Conversational systems design (prompt-based flows, session/state management)
• Experience building integration layers/services (Node.js and/or Python)
• Observability, logging, and performance monitoring for real-time systems

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.