FBS Agile Dev Team Member III (Senior AI Engineer)

Capgemini; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career development

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini in Pune is seeking an experienced engineer to design and implement AI voice agent capabilities, integrate conversational logic with backend systems, and build Node.js APIs for real-time workflows. You will work with Cisco contact center platforms, GECX/Genesys, and other CX components, manage session/state, troubleshoot production issues, and contribute to scalable, observable architectures.

The role offers flexible work arrangements, private health insurance, pension plan, and ongoing

Qualifications

• Total Experience 7–10 years in relevant roles.
• 1–2 years in conversational systems, voice/chat platforms, or AI-driven customer interactions.
• Experience with real-time distributed systems and integrations.

Responsibilities

• Design and implement AI voice agent capabilities and conversational logic.
• Build and maintain Node.js APIs and real-time workflows.
• Integrate with Cisco, CX platforms and other AI components.
• Troubleshoot production issues and improve scalability and reliability.

Skills

Node.js backend development

System integration

Cisco contact center platforms

CX platforms (GECX / Genesys)

Conversational AI

API design

Event-driven integration

Observability/logging

Tools

Node.js

Python

Git

Job description

Design and implement AI voice agent capabilities, including conversational logic and backend integrations. Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions. Build and maintain Node.js APIs and real-time workflows. Implement dialog flows with session/state management and observability. Collaborate with architects and teams on implementation design. Troubleshoot production issues and improve system performance, scalability, and reliability.

Total Experience: 07 to 10 Years

Relevant Experience: 01 - 02 years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)

Work Timings (India): 01:00 PM to 10:00PM IST

Skills

• Node.js backend development (APIs, microservices)
• System integration across distributed, real-time systems
• Cisco contact center platforms and telephony fundamentals
• CX platforms (GECX / Genesys or similar)
• Conversational AI systems (prompt-driven flows, session/state handling)
• API design and event-driven integration patterns
• Experience building integration layers/services (Node.js and/or Python)
• Observability and logging for conversational or real-time systems

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.