Family Relationship Executive

Corishta Ltd.; India; Remote; INR 240,000 - 600,000; Full time

Job summary

Corishta Ltd. is seeking a Family Relationship Executive to engage with parents and families, explaining how Corishta works and guiding them through the registration process. This full-time role requires building trust, maintaining confidentiality, and following up with families who start the process.

A smartphone and reliable data connection are essential, with in-person and phone interactions. You will record each interaction in the platform and escalate questions to specialists when needed,

Qualifications

• One or more years in a customer-facing role.
• Clear, respectful manner on the phone.
• Fluency in local language and in Hindi.
• A smartphone and a reliable data connection.
• Careful handling of personal and family information.
• Experience in a family services, banking, insurance or similar trust-based service.

Responsibilities

• Speak with parents and families by phone and in person to explain Corishta services
• Guide families through the registration process and answer their questions
• Follow up with families who started the process and not completed it
• Record each interaction accurately in the platform
• Escalate questions that need a specialist answer
• Keep family information confidential at all times
• Report your activity accurately

Skills

Customer communication

Phone etiquette

Hindi fluency

Job description

As Family Relationship Executive you speak directly with parents and families, which is where most decisions about a matrimonial service are made. You explain how Corishta works, help them with registration, and make sure they understand what happens next. A smartphone is sufficient for this role.

Responsibilities

• Speak with parents and families by phone and in person to explain Corishta services
• Guide families through the registration process and answer their questions
• Follow up with families who have started the process and not completed it
• Record each interaction accurately in the platform
• Escalate questions that need a specialist answer
• Keep family information confidential at all times
• Report your activity accurately

Requirements

• One or more years in a customer-facing role where you speak with families or customers
• A clear, respectful manner on the phone
• Fluency in the local language and in Hindi
• A smartphone and a reliable data connection
• Careful handling of personal and family information
• Experience in a family services, banking, insurance or similar trust-based service
• Existing knowledge of the local community
• A computer and internet connection at home

Preferred Skills

• Family counselling
• Customer communication
• Registration assistance
• Follow-up
• Record keeping
• Confidentiality
• Telephone handling
• Local network
• Digital record keeping

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.