Facility Executive

Jones Lang LaSalle (JLL); Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle ( JLL ) in Hyderabad is seeking a Facilities Executive - Soft Services to oversee day-to-day FM activities and vendor coordination. This role focuses on service quality, safety compliance, and continuous improvement within the Deloitte account under the Integrated Facilities Management unit.

Key responsibilities include admin tasks, stock management, contract compliance, and reporting. Requires 3–5 years in FM, strong customer focus, and good people skills.

Qualifications

• Experience in Facilities Management is required.
• Strong Customer Service focus and excellent people skills.
• Knowledge of Occupational Safety requirements.
• 3–5 years experience in facilities management.
• Proven ability to work in a team and drive improvements.
• Graduate in any discipline with relevant post-secondary training.

Responsibilities

• Own the day-to-day administration and stock tracker reporting.
• Support AFM Campus manager in managing Soft services and housekeeping.
• Develop procedures and metrics to simplify work and improve reliability.
• Ensure consumables and service levels meet client requirements; manage contracts.
• Maintain stock levels and escalate to ensure availability.
• Process vendor invoices and ensure statutory compliance.
• Inspect services and set stretch targets for the team.

Skills

Customer service

People skills

PC literacy

Continuous improvement

Education

Graduate in any discipline

Tertiary qualifications in hotel management / building management / business desirable

Job description

Job Summary

• Facilities Executive - Soft Services
• Location: Hyderabad
• Business Unit: Integrated Facilities Management
• Reporting To: Assistant Facilities Manager - Soft Services
• Direct Reports: Onsite Shift Supervisors (Soft Services)

Position Goals

• To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
• To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
• Achievement of the Key Performance Indicators and Service Level Agreement targets.
• Sets stretch targets for team to achieve maximum team performance
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.

Duties and Responsibilities

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels of all consumables to ensure smooth operations escalates in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained
• Set stretch targets for self to achieve maximum team performance

Reporting

• Contribute to the Weekly FM Meeting Minutes
• Contribute to the Monthly Management Report to Deloitte and other reports as required

Others

• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews

Employee Specifications

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline
• 3 - 5 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures

• Compliance with the Service Level Agreement established between JLL and Deloitte
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with Client
• Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
• Achievement of service delivery goals as agreed with manager

Location

On-site Hyderabad

Scheduled Weekly Hours

48

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.