Facility Executive

JLL; Gurugram District; On-site; INR 391,000 - 580,000; Full time

Job summary

JLL on-site in Gurugram is seeking a Facilities Executive - Soft Services to oversee daily facility operations, housekeeping, pantry, admin tasks and client reporting. You will work with facilities managers to ensure services run smoothly, manage stock and contracts, and drive continuous improvement to meet service levels.

The role emphasizes safety, regulatory compliance, and strong client focus, requiring cross‑functional collaboration and effective communication with site teams and leadership.

Qualifications

• Degree or Diploma in Hotel Management or Building Management.
• 3–5 years' experience in facilities management.
• Good working knowledge of occupational safety.
• Strong customer service and people skills.
• Experience with client reporting and service audits is desirable.

Responsibilities

• Prioritise the facilities' needs and coordinate daily operations.
• Oversee day‑to‑day facilities activities; ensure admin and services coverage.
• Maintain housekeeping discipline and pantry operations.
• Prepare shift rosters for HK/Pantry/Office staff.
• Drive client satisfaction and timely resolution of issues.
• Close out helpdesk complaints and track action items.
• Monitor stock, supplies and contract service levels.
• Generate daily, weekly and monthly operational reports.
• Coordinate with end users, line managers and directors for feedback.
• Conduct regular site rounds and safety/compliance reviews.
• Collaborate with tech teams on site snags and improvements.

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Executive -Soft Services

Work Dynamics

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

• Prioritising the facilities' needs
• Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you'll strive for continuous improvement in the process.
• Shift Registers for Housekeeping
• Shift Rosters for HK/Pantry/Office boys
• Client Satisfaction
• Closure of helpdesk complaints
• You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you'll manage supply and service contracts as approved by clients.
• Daily meeting floor Admins.
• Meeting End user / Line Managers & Directors for Feedback on improvement areas.
• Daily Round twice a day corner to corner to entire Facility.
• Maintain Stock at site related to HK and Pantry Consumables.
• Follow up weekly Movements and update to SPOC.
• Follow up for Daily Townhall & Client visit arrangements.
• Sending Daily, Weekly & monthly reports on timeline.
• Follow up with Scarp vendors to remove Scrap on time.
• Daily Manpower reports.
• Keep a track & Daily updates on Biometrics and Check tool.
• Sync up with Tech Executives on site for site specific Snags.
• In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations. You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

• Achieve Key Performance Indicators and Service Level Agreements targets.
• To provide administrative support to the Facility Management team.
• Implementation of client specific app-based tools.
• In addition, you'll carry out routine service audits to ensure that the team maintains its overall performance. You'll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you?

• Strong knowledge of facility / building / property operations
• Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years' experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City.
• Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives
• Preferred Skills:-
• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Being Analytical and Meticulous
• Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance pro