Facilities Services Coordinator

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru seeks a Facilities Coordinator to support on-site operations across multiple office spaces. You will act as the Site Manager’s right hand, oversee housekeeping, procurement, and reporting, and ensure service levels and safety standards are consistently met.

The role requires strong stakeholder management, vendor coordination, and excellent communication with clients to deliver a seamless, efficient workplace experience in a dynamic technology

Qualifications

• Experience in facilities, property management, or hospitality.
• Knowledge of OHS requirements and vendor management.
• Ability to manage budgets and procurement processes.
• Strong communication with clients and vendors.

Responsibilities

• Monitor housekeeping related activities and arrange consumables for client visits.
• Prepare daily/weekly/monthly facility reports.
• Interact with service and supply vendors and manage on-site rounds.
• Routinely inspect services, track performance, and raise proactive tickets.
• Coordinate with service providers to ensure on-time delivery and adherence to SLAs.
• Engage with clients/stakeholders to meet site expectations and maintain high service standards.
• Assist in budgeting, procurement planning, and invoice processing.

Skills

Stakeholder management

Client communication

Team collaboration

Budgeting

Vendor management

Job description

Facilities Coordinator - Operations

Integrated Facilities Management – Leading Global Technology company

(India)

Here in India, we manage over 6.5 mn square feet of space across 21 offices.

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

• Monitoring of Housekeeping related activities
• Arrangement of all consumables and supplies for Client / any visits
• Preparing the Daily/Weekly and Monthly reports
• Interacting with the service & supply vendors.
• Undertake daily facility rounds and find out snags and raising proactive tickets for the same
• Effectively manage service provider teams to ensure an on time deliverable system.
• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Proactively understand the customers/ employees needs and act on them before being requested
• Maintain high standards of housekeeping of facility
• Improvements in the office aesthetics and operations as per need
• Finance Management
• Accurate billing and invoicing
• Adherence to the monthly forecast
• Work on getting quotations as per site need
• Sharing indents for monthly material supply
• Zero stock out of situation
• Other Key Activities
• Collecting all documents from the vendor for compliance audit

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility‑related enquiries and requirements such as follows :-

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested

Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you?

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.