Export Sales Assistant

New India Detergents Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

New India Detergents Pvt. Ltd.

in Gurugram is seeking an Export Sales Assistant to support the export sales team by managing international customer accounts, handling inquiries, and coordinating order processing from receipt to dispatch. The role requires accuracy, strong communication in English, and collaboration with production, logistics, and finance to ensure timely deliveries and compliance with export regulations.

Qualifications

• Experience in international business and export operations.
• Strong follow-up and order management skills.
• High accuracy in data entry and documentation.
• Excellent written and spoken English; additional languages a plus.
• Proficiency with MS Office; ERP/CRM familiarity preferred.
• Bachelor’s degree in Business, Commerce, or International Trade.
• Knowledge of chemical or manufacturing industry is a plus.

Responsibilities

• Handle inquiries and coordinate export order processing from receipt to dispatch.
• Maintain documentation for export shipments and ensure compliance.
• Follow up with customers and internal teams to ensure timely deliveries.
• Prepare quotations, track shipments, and update sales records.
• Collaborate with production, logistics, and finance to maintain export operations.

Skills

International business

Export operations

Customer follow-up

Order management

Data accuracy

Communication skills

MS Office

Education

Bachelor's degree in Business/Commerce/International Trade

Tools

ERP/CRM systems

MS Office

Job description

Company Description

New India Detergents Pvt. Ltd. is part of the New India Group, a family-led business founded in 1945 with deep roots in the dyes and chemicals sector. Since diversifying into manufacturing LABSA in 1989, the company has become one of India's most prominent LABSA producers, supported by a long-standing partnership with Hindustan Unilever Ltd. Over the last 35 years, New India Detergents has consistently upgraded its technology and management systems to meet evolving quality standards. The company operates eight sulphonation units across multiple locations and maintains a dominant presence in the Indian market with a production capacity of 350,000 MTPA of LABSA 90%/96%. Applicants can expect to join an established, growth-oriented organization focused on quality, reliability, and continuous improvement.

Role Description

The Export Sales Assistant is a full-time, on-site role based in Gurugram, supporting the export sales team in managing international customer accounts. Daily responsibilities include handling customer inquiries, coordinating order processing from receipt to dispatch, and maintaining accurate documentation for export shipments. The role involves regular follow-up with customers and internal stakeholders to ensure timely deliveries, correct order execution, and adherence to export regulations. The Export Sales Assistant will assist with preparing quotations, tracking shipments, updating sales and logistics records, and generating basic reports for management. Collaboration with production, logistics, and finance teams is required to maintain smooth export operations and a high level of customer satisfaction.

Qualifications

• Experience in International Business and Export operations, including familiarity with export procedures, documentation, and incoterms.
• Skills in Customer Follow-Up and Order Management to handle inquiries, track orders, and maintain strong client relationships.
• High Level of Accuracy in data entry, documentation, and record-keeping to ensure error-free export processes.
• Strong written and verbal communication skills in English; additional language proficiency is an advantage.
• Proficiency with MS Office (Excel, Word, PowerPoint) and basic ERP or CRM systems.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, detail-oriented environment.
• Bachelor's degree in Business, Commerce, International Trade, or a related field; relevant experience in export or sales support is preferred.
• Knowledge of chemical or manufacturing industry products and safety standards is a plus.