Expert Relationship Management Associate

Third Bridge Group; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

18 days PTO

Private medical insurance

Life insurance (4x annual CT CTC)

Hybrid work model

Learning budget for development

CSR/volunteer days

Job summary

Third Bridge is seeking an Expert Relations Associate to lead relationships with our top-value experts, managing a diverse portfolio and delivering innovative solutions to strengthen partnerships.

You will communicate with a wide range of experts and internal stakeholders, build trust quickly, operate in a fast-moving, ambiguous environment, and drive improvements to the expert experience while upholding the highest standards of integrity.

Qualifications

• Experience in client/relationship management or financial services research.
• Ability to manage a high volume of clients or contacts concurrently.
• Excellent interpersonal and communication skills with senior professionals.
• Comfort in a fast-paced, high-pressure environment with tight deadlines.
• Self-starter with ownership and proactive problem solving.

Responsibilities

• Build deep relationships quickly with top-value experts.
• Engage confidently with a broad range of experts and stakeholders.
• Conduct feedback sessions to improve the expert experience.
• Suggest and drive innovative solutions for expert challenges.
• Maintain autonomy and ownership of expert relationships.
• Ensure compliance professionalism and high integrity in interactions.

Skills

Relationship management

High-volume client handling

Interpersonal skills

Communication

Ambiguity tolerance

Self-motivation

Adaptability

Compliance awareness

Tools

CRM systems

Job description

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Job Description

What will you do?

As the Expert Relations Associate reporting into the Expert Relations Manager, you will take the lead on owning relationships with our highest value experts, identifying pain points and delivering innovative solutions to drive change. You will manage a large and dynamic portfolio of expert relationships, working to deepen each one over time and ensure every expert feels genuinely valued in their partnership with Third Bridge.

This is a role for someone who is naturally personable and thrives on human connection - you will be in constant communication with a wide range of experts and internal stakeholders, and your ability to build trust quickly and authentically will be central to your success. The team moves fast, evolves constantly, and embraces new ideas - you'll need to be self‑sufficient, comfortable with ambiguity, and energized rather than deterred by change.

Responsibilities

• Build deep relationships quickly across our highest value experts, acting as their key point person at Third Bridge.
• Engage confidently and authentically with a broad range of experts and stakeholders across industries, seniority levels, and backgrounds.
• Conduct in-depth feedback sessions and intelligence gathering to continuously improve the expert experience.
• Suggest and drive innovative and creative solutions for problems faced by our experts.
• Manage your portfolio with a high degree of autonomy and self-sufficiency, taking personal ownership and pride over the quality of every expert relationship.
• Handle compliance situations with professionalism and sound judgement, maintaining the highest standards of integrity in all expert interactions.
• Work effectively under pressure, maintaining strong responsiveness to client deadlines and time-sensitive requests without compromising relationship quality.
• Evolve our best practices for onboarding experts.
• Gain industry-based knowledge relevant to our highest value experts.
• Proactively research opportunities for expert engagement and identify trends that could enhance these engagements.
• Keep expert profiles updated and ensure information is accurate and current.
• Identify and recruit specialists for use across Third Bridge, while working with the Expert Relations Manager to develop and utilise proactive initiatives.

Qualifications

What will you bring?

We Are Seeking Applicants Who Have

• Experience in client/relationship management or financial services research preferred
• Previous experience working with a high volume of clients or contacts simultaneously is preferable
• Exceptional interpersonal skills - naturally warm, personable, and able to build rapport quickly with senior industry executives and a wide variety of professionals
• Comfort working in a fast‑paced, high‑pressure environment with an acute awareness of client deadlines
• A self‑starter mentality - highly self‑sufficient, with a strong sense of ownership and personal pride over the quality of your work
• Adaptability and resilience in the face of frequent change; someone who is energised by a team that moves quickly and implements new ideas rapidly
• Comfort navigating compliance‑related matters with professionalism and sound judgement
• Strong communication and listening skills
• Curiosity, proactivity, and creative problem solving
• Entrepreneurial mindset, keen to be part of a growing part of the business
• An eye for innovation, thinking on a global scale across all Third Bridge business units

Additional Information

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

How will you be rewarded?

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well‑being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work‑from‑anywhere policy and hybrid work options
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third‑party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.