Expert - P&O Services Delivery

Sandoz India; Telangana; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sandoz India is seeking a skilled HR / P&O services professional to support the development and implementation of processes, guidelines and continuous improvement for a small client group. The role focuses on HR operations, service delivery, IAM, and HRIS expertise to enable efficient, compliant operations across locations.

The candidate will coordinate data analysis, support cost and productivity analyses, and assist in personnel budgeting.

Qualifications

• Experience delivering P&O services on time with quality.
• Strong HR operations and service delivery knowledge.
• Familiarity with HRIS and HR systems.
• Knowledge of Identity and Access Management (IAM).
• Ability to support process improvements and standardization.

Responsibilities

• Support the team in operational translation of P&O strategic objectives.
• Provide guidance on implementing processes and standards for P&O Services for customers/users via consulting and training.
• Handle standard service requests and assist with problem resolution with other teams.
• Track service requests and analyze errors to support productivity and cost analyses.
• Support evaluation of services/processes for continuous improvement within scope.
• Contribute to P&O Services projects at country or BU level.

Skills

Operations Management

Hr Operations

HR Service Delivery

HRIS

Human Resources

Identity And Access Management

Job description

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Your Key Responsibilities

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

Essential Requirements

What you’ll bring to the role:

• P&O Services delivered on time with the right level of quality
• Operations Management and Execution.
• Hr Operations (Hr Ops).
• Hr Service Delivery & Hris (Human Resource Management System).
• Human Resource Management System.
• Human Resources (Hr).
• Human Resources Management.
• Identity And Access Management (Iam).

You’ll Receive

Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more, so that everyone can achieve the basic human right of access to good healthcare.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve